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Stuart O'Brien

Marketing spend expected to rebound post-COVID

The latest IPA Bellwether Report asserts that ad and marketing spend will rebound in 2021, following budgets being slashed to their lowest levels in twenty years due to the impact of the coronavirus.

The net balance of firms that cut marketing budgets fell to -50.7% in Q2, down from -6.1% in Q1, with almost 64% of panel members having registered a decrease in spending compared to the first quarter, while only 13% posted an increase. These figures supersede the Report’s previous nadir of -41.7% evidenced in Q4 2008, following the global financial crisis.

The report says anecdotal evidence suggests that many businesses were focused on cutting costs amid the severe declines in revenue caused by the pandemic. Although firms utilised the UK government’s furlough scheme to ease the burden of staff costs, other reductions were required in order for many businesses to survive. Service sector companies faced particularly challenging circumstances, with little-to-no access to their clients amid enforced closures.

With coronavirus restrictions prohibiting anything other than small gatherings, funding for events marketing saw the sharpest reduction in the second quarter. A net balance of -76.6% of panellists registered a decline in events budgets, with more than 80% reporting a decrease. Just 3.6% posted a rise.

Main media advertising, crucial for brand exposure, also reported a steep decline in Q2. In fact, the reduction in budgets was the most severe since the survey’s inception, with a net balance of -51.1% of marketing executives seeing a decline in available spend. Underlying data within this main media category suggested the worst performing sub-category was out of home advertising (-61.2%). This was followed by audio (-50.0%), published brands (-49.2%), video (-39.3%) and other online (-35.1%).

Across each of the seven broad marketing types, direct marketing and public relations saw the joint-softest budget cuts in the second quarter, although with net balances of -41.6%, the downturns were still severe overall. Meanwhile, market research (-42.2%), sales promotions (-51.2%) and other marketing expenditure (-59.2%) each saw historic reductions for their respective categories.

Bellwether panellists remained pessimistic towards financial prospects in the second quarter of 2020, casting more downbeat assessments on both own-company and industry-wide finances.

Sentiment on own-company prospects plunged far deeper into negative territory compared to the first quarter, when the severity of the COVID-19 pandemic was only just beginning to become apparent. In the second quarter, precisely two-thirds of survey participants reported a pessimistic outlook for finances against 11.5% that expected an improvement, taking the net balance to -55.1%. The result represented the most severe degree of negativity since the fourth quarter of 2008 when the net balance measured -57.7%.

Reporting on industry-wide prospects, firms were also more pessimistic in the second quarter. In the latest survey period, 72.4% of businesses were pessimistic on financial prospects compared to just 6.4% that were optimistic. As a result, a net balance of exactly -66% of firms were downbeat, eclipsing the recent low of -42.0% registered in Q1. The latest reading pointed to the most negative outlook since the final months of 2008, at the nadir of the global financial crisis, when the net balance stood lower at -71.1%.

Following the global coronavirus outbreak and resulting lockdown measures, Bellwether author IHS Markit anticipates steep contractions in several key economic indicators during 2020. With many businesses temporarily closed throughout the majority of the second quarter, IHS Markit is expecting a -11.9% decline in GDP for the year as a whole. This forecast assumes that the gradual easing of UK lockdown measures continues over the coming months, allowing an increasing number of businesses to fully reopen and begin to claw back some of the lost revenue from the months of March, April and May.

Given the current economic climate, the Bellwether model points to a -11.3% reduction in adspend during 2020. However, this figure is heavily dependent on most sectors in the UK economy remaining open for the rest of the year, with a second wave of coronavirus infections a significant downside risk.

Looking forward, IHS Markit anticipates a robust recovery in macroeconomic conditions during 2021 as businesses move closer to operating at full capacity. This would translate into a predicted +4.9% expansion in GDP and implied adspend growth of +6.0%. Beyond that, it expects the economy to achieve above-average growth during a further recovery phase, before stabilising near long-run rates in 2024 and 2025.

Paul Bainsfair, IPA Director General, said: “As we suspected, these Q2 Bellwether figures reveal the very grave impact of COVID-19 on UK companies’ marketing budgets, financial prospects and employment plans. Understandably companies in the most severely disrupted sectors have had few options but to preserve cash and operations to survive until trading conditions are more benign. We can only hope that the range of Government aid – from VAT cuts to the Eat Out scheme, in addition to the furlough scheme and more, can help to facilitate this.

“While the future trajectory of the economy is unpredictable, however, that of brands starved of marketing investment is much clearer. Our evidence from previous recessions and periods of buoyancy consistently shows that cutting marketing investment weakens brands in the near-term and limits growth and profitability in the long-term.”

WHITE PAPER: Optimising your eCommerce site

By Kate Norton, Selesti

With so many businesses now needing their digital sales to prop up any bricks and mortar revenue more than ever, the landscape for eCommerce sites and the amount of competition is evolving every day. It’s vital therefore to ensure that your brand’s voice cuts through the noise. Simply having the best quality products, the widest range of options, or the lowest prices alone just isn’t enough. 

Growing your online income requires more than simply listing your products/services on your website and hoping your customers will find you. Whether you’re transitioning from the high street or looking to grow an already established website, or just starting out, ensuring you optimise your brand experience is key to increasing your footprint and reaching your eCommerce business goals. 

The first step for any successful online store is crafting a well rounded strategy that ties your marketing KPIs and objectives to your overall business objectives. Without a clear idea of how you see your business growing in the years ahead, it is impossible to effectively measure success. In our white paper we look at how to build your brand strategy using SMART goals, understanding the best channels to focus on, planning your marketing mix and building your brand with USPs and a value proposition.

Having the best strategy in place will only work, however, if you know your customers inside and out. What are they doing when they aren’t shopping with you? What real world issues are they concerned with, and how does your brand resonate with them? We cover how to ensure you have the right data for your customers, and where to find it, as well as how to grow your customer personas into usable resources for targeting your marketing and growing your revenue. Not only is it important to look at who your customers are, but also how they interact with your brand. We take a look at how to track your customers’ journey across multiple touchpoints and how to use this information to refine your tactics and address customer pain points. 

Finally, the look and feel of your site will have a massive impact on how customers view your brand. Issues with the user experience or overall site design can cause valuable consumers to disengage from your brand and move to the competition. We’ve included some best practice examples for optimising your website design to get you started. However, real success comes from testing your design. Our whitepaper aims to help you to understand the ways in which you can utilise user testing, heat mapping and screen recording, and A/B testing to increase your conversion rate.

In our whitepaper, we take a multi-disciplinary approach to your eCommerce website optimisation journey. Helping you to combine strategy, data and analysis, and iterative design testing techniques to continually drive the right people to your store and build revenue. 

Click here to download the White Paper.

Find your path to success at the Smarter Payments Summit

Have you secured your place at the upcoming Smarter Payments Summit? This event is now virtual, so you can attend remotely via a video link!

8th September – RSVP here to secure your place.

The Smarter Payments Summit is a highly focused event that brings the payments transaction industry together for virtual business meetings and interactive webinars.

Why attend?

– Pre-arranged online video meetings with solution providers of your choice
– Experience a virtual Forum from the comfort of your own working environment
– Attend a tailored programme of inspiring webinars
– Easily compare and benchmark potential products, services and solutions
– Attendance is entirely free of charge, which includes entry to our webinars

A more targeted approach

We understand that your time is precious, valuable and limited. You tell us who you want to meet, and we handle all the details. We arrange all meetings in advance based on your preferences, by providing you with details on solution providers, products and services.

Unique Virtual Summit Experience

Our event concept of pre-matched one-to-one meetings is facilitated by our proprietary matching software with live video meetings, enabling our live Forum experience virtually with five easy steps.

  1. Confirm your place at the Summit
  2. Let us know your future procurement trends
  3. Select the suppliers you wish to meet with
  4. Log on to your personal event itinerary page
  5. Click on video links to join meetings with buyers

Your complimentary ticket includes: An itinerary of one-to-one online video meetings with suppliers based on your requirements and upcoming projects, and a series of insightful and inspirational webinars.

Or if you have any questions then please do not hesitate to contact us today!

Digital Marketing Solutions Summit: There’s still time to claim your virtual place!

Have you secured your virtual place at the virtual Digital Marketing Solutions Summit taking place on Thursday 16th July?

Your attendance is entirely flexible and will allow you to source budget-saving and innovative solution providers to prepare for every eventuality.

Plus, you can enjoy all the benefits of the event from the comfort of your own home, including a series of LIVE webinars hosted by industry experts.

We only have a few virtual places remaining – RSVP here to secure your place.

WEBINAR REWIND: 5 Steps On How To Retain & Drive Customer Loyalty

If you missed last week’s Selligent webinar on how to retain & drive customer loyalty, don’t worry – You can re-watch the entire session online!

Understanding what your customers love most about your brand is the foundation to driving a successful loyalty program. Acquiring new customers can be time consuming and expensive. So once brands have worked hard to grow their loyal customer base, how do they then keep them that way – and why is it even more important during times like these?

The latest webinar in Selligent’s Masterclass series saw the company’s Director of Marketing for Northern Europe, Sam Counterman, and Customer Success Manager, Taylor Whiteley, outline five steps brands and marketers can take to develop a successful customer loyalty program.

Topics included:

  • Brand Loyalty: Short- and Long-term Strategy
  • Moments of Impact: Understanding the Customer Journey
  • Universal Consumer Profile: Customer Data Segmentation
  • Utilising Mobile Push: Omnichannel Communication
  • When and how to add value when it matters most

Click here to WATCH AGAIN!

Elite Business: The only platform of resource for business growth

At Elite Business, we’re passionate about championing new business. Providing fresh perspectives and representing disruptive solutions, we’re interested in the startups and SMEs that are spearheading Britain forward. From tech unicorns to entrepreneurs transforming healthcare with AI, we cover the movers and shakers making enterprising exciting.

Our online platform covers up-to-the-minute content and presents a unique angle on the things enterprises need to know, from maximising the potential of mobile to setting the world alight on social media. We also gather the best and brightest voices in the community to share their experience. To get the latest information click the link below and subscribe to exclusive updates in the industry.

Click here to subscribe today!

Do you specialise in Web Analytics? We want to hear from you!

Each month on Digital Marketing Briefing we’re shining the spotlight on different parts of the print and marketing sectors – and in July we’ll be focussing on Web Analytics.

It’s all part of our ‘Recommended’ editorial feature, designed to help marketing industry professionals find the best products and services available today.

So, if you specialise in Web Analytics solutions and would like to be included as part of this exciting new shop window, we’d love to hear from you – for more info, contact James Howe on j.howe@forumevents.co.uk.

Here are the areas we’ll be covering, month by month:

Jul – Web Analytics
Aug – Conversion Rate Optimisation
Sep – Digital Signage
Oct – Brochure Printing
Nov – Creative & Design
Dec – Online Strategy

Digital Marketing Solutions Summit: Claim the last places

Have you secured your virtual place at the virtual Digital Marketing Solutions Summit taking place on Thursday 16th July?

Your attendance is entirely flexible and will allow you to source budget-saving and innovative solution providers to prepare for every eventuality.

Plus, you can enjoy all the benefits of the event from the comfort of your own home, including a series of LIVE webinars hosted by industry experts.

We only have a few virtual places remaining – RSVP here to secure your place.

The Digital Marketing Solutions Summit has now gone virtual – Join us!

Taking place 16th July, the Summit will be held as a virtual event – bringing the industry’s leading buyers and suppliers together for business collaboration.

During such challenging and uncertain times, it is key to stay up-to-date with the all the latest industry news and source new solutions for every eventuality.

Your bespoke place is entirely free and includes benefits such as;

  • Flexibility – Your attendance is flexible, you can either attend for half a day or the full day.
  • Gaining industry insight – Enjoy a series of topical webinars led by industry thought leaders.
  • Prepare for every eventuality – We can build you a bespoke 1-2-1 itinerary of meetings with innovative and budget savings suppliers who match your requirements.
  • Save time – We will handle everything for you, saving you time and money by arranging all the meetings for you based on your requirements.

Click here to secure your free place

Register for these Vendorcom events for the Cards & Payments community

If you’re in payments or eCommerce and interested to not only keep abreast of new developments, but also influence and drive positive change and innovation in the way that merchants take payments from consumers, don’t miss this series of essential events from Vendorcom.

Vendorcom Europe is a multi-stakeholder business community that connects seekers, solvers and shapers in the European payments industry. It has helped shape the collaborative/competitive landscape in payments since launching in 2003 and has developed its reputation over the past 15 years by establishing itself as Europe’s definitive forum for keeping in touch with the what’s what and the who’s who in payments. It is the most trusted, independent forum for suppliers and users of payment systems in Europe.

Vendorcom does this through core activities such as Networking Events, Future of Payments Conferences, and Payments Forums.

All Vendorcom events are free for merchants to attend because the company saw in the roll-out of Chip & PIN over 10 years ago, the voice of the users of payment systems, particularly merchants and consumers, is vital to the development and rapid adoption of new payments initiatives. Having established Vendorcom initially as a forum for solutions providers, in the past eight years it has benefitted from the involvement and influence of merchants, from all market sectors, who have shaped the discussions and decisions made on a wide range of topics at both our Future of Payments Conferences and Payments Forums.

For many merchants, navigating the increasingly confusing range of ‘innovations’ that the payments industry promotes as self-evident ‘must-haves’ presents a huge challenge. Having access to a source of independent, authoritative, coherent information on the options you face and the opportunity to compare experiences with your peers will be invaluable as you seek to determine how payment systems can align with your business requirements.

Upcoming events include:-

eCommerce Payments Forum – 10th June (Online) – https://www.vendorcom.com/event.php?event_id=1254

Independent Merchant Payments Forum – 28th October – https://www.vendorcom.com/event.php?event_id=1276

eCommerce Payments Forum – 18th November  – https://www.vendorcom.com/event.php?event_id=1280

For more information, click here.