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Stuart O'Brien

Discover the secrets of successful retail marketing at the eCommerce Forum

London will play host to the next eCommerce Forum on February 4th 2025 at the Hilton London Canary Wharf – It could be the most productive day you spend out of the office next year, so register as a delegate now you want to join us!

Don’t delay! Register today.

You’ll have the opportunity to:-

• Meet with innovative suppliers for a series of face-to-face, pre-arranged meetings based on your own requirements.
• Network with like-minded peers.
• Attend a series of insightful seminar sessions.
• Enjoy complimentary lunch and refreshments.

Would you like to join us? Register today!

February 4th 2025 at the Hilton London Canary Wharf.

Don’t delay! Register here.

It could be the most productive day you spend out of the office next year, so act swiftly if you want to join us.

You’ll have the opportunity to:-

• Meet with innovative suppliers for a series of face-to-face, pre-arranged meetings based on your own requirements.
• Network with like-minded peers.
• Attend a series of insightful seminar sessions.
• Enjoy complimentary lunch and refreshments.

Would you like to join us? Register today!

ANALYTICS MONTH: Make the best data-driven solutions by choosing the best solutions

Data-driven decision making is paramount. For senior digital marketing professionals, selecting the right analytics solution provider is crucial for gaining valuable insights into audience behaviour, campaign performance, and overall business success. Here’s a guide to help you navigate the market and choose the ideal partner…

Define Your Analytics Needs

  • Identify Key Metrics: Determine the specific data points you need to track, such as website traffic, user behaviour, conversion rates, and customer acquisition costs.
  • Consider Integration: Evaluate the need for integration with existing marketing tools (e.g., CRM, email marketing platforms) for a holistic view of the customer journey.
  • Scalability: Consider your organisation’s growth plans and select a solution that can adapt to increasing data volumes and complexity.

Prioritise Data Accuracy and Reliability

  • Data Quality: Ensure the provider offers robust data collection and processing methods to guarantee data accuracy and reliability.
  • Data Governance: Understand the provider’s data security and privacy practices to protect sensitive customer information.
  • Data Validation: Look for solutions with built-in data validation and cleaning capabilities to minimize errors and inconsistencies.

Evaluate Features and Functionality

  • Advanced Analytics: Seek solutions that offer advanced features like predictive analytics, machine learning, and AI-powered insights for uncovering hidden patterns and trends.
  • Customisation Options: A flexible platform that can be tailored to your specific business needs and industry is essential.
  • User-Friendly Interface: Choose a solution with a user-friendly interface that allows both technical and non-technical users to access and understand data effectively.

Build Strong Partnerships

  • Vendor Reputation: Research the provider’s reputation, experience, and customer reviews to assess their reliability and expertise.
  • Implementation Support: Evaluate the vendor’s ability to provide seamless implementation, training, and ongoing support.
  • Data Ownership: Understand the terms of data ownership and access to ensure you retain control over your valuable insights.

Embrace the Future of Analytics

  • Artificial Intelligence (AI) and Machine Learning: Look for solutions that leverage AI to automate data analysis,identify trends, and generate actionable insights.
  • Customer Data Platform (CDP):: Consider integrating a CDP with your analytics solution for a unified view of customer data across channels.
  • Privacy and Compliance: Stay updated on data privacy regulations (e.g., GDPR) and choose solutions that comply with these standards.

By following these guidelines, senior digital marketing professionals can make informed decisions when selecting analytics solution providers. A trusted partner can empower your organisation to make data-driven decisions, optimise marketing campaigns, and ultimately drive business growth.

Are you searching for Analytics solutions for your organisation? The Digital Marketing Solutions Summit can help!

Photo by Melanie Deziel on Unsplash

Personalised promotions are ‘twice as likely’ to convert UK shoppers

While discount codes top UK consumers preferred promotions, offers that are personalised and tailored to a specific product a consumer has viewed are almost twice as likely to prompt a sale compared to general ‘range-wide’ discounts, according to a survey of over 1,500 shoppers.

Original research by AI-driven performance marketing solution Wunderkind, published in its 2024 Consumer Insights Report, revealed that demand for personalised promotions remains critical to re-engaging consumers in the online buying journey, with 83% more likely to purchase from brand messages that highlight exact products they have recently browsed.

And, according to the poll, almost half (49%) of UK consumers are more likely to make a purchase when they are offered personalised, product specific discounts for items they had already viewed, compared to a quarter (26%) who would be influenced to buy after receiving general, brand-wide promotions.

While discount codes remained the most effective promotional lever for 54% of UK consumers, the poll highlighted the role of personalisation and product-specific offers in promotional effectiveness.  Over a quarter (27%) would be prompted to convert by reminders or low stock warnings about items they had put in their online shopping baskets, while 22% said they would be persuaded to buy after receiving a ‘back in stock’ message about an item they had previously viewed.  Meanwhile, a further fifth (19%) of shoppers would be influenced by offers on new products promoted to them that were similar to products they had looked at previously.

Wulfric Light-Wilkinson, International General Manager of Wunderkind, said: “Despite falling inflation, consumers continue to display high-consideration buying behaviours, often taking longer to validate where and when to spend.  In this context, bringing customers back to the products they’ve shown the highest interest and intent towards becomes all the more important.  To do this effectively, retailers need to be able to identify that individual shopper – regardless of device or cookie status – and then retarget them with highly personalised triggered messages, at the right time and via the right channels.”

Photo by Brooke Cagle on Unsplash

Marketing execs ‘unprepared for future of personalisation’

97% of digital marketing executives report they feel unprepared for this foundational shift in how companies will learn about consumers’ preferences and behaviour, and while 75% of consumers more likely to consider buying products from brands that personalise, 86% of executives believe their ability to run personalised marketing campaigns is inadequate.

That’s according to a recent survey conducted by Optimizely, which includes respondents from 1,000 marketing, eCommerce and IT executives in six markets – the US, UK, Germany, Sweden, Australia/New Zealand and Singapore. It comes at a pivotal moment for marketers as Google phases out cookies, AI emerges and regulatory threats grow.

“This report makes clear that brands are ill-prepared to navigate the emerging, generational shifts in the ways they can reach customers,” said Shafqat Islam, CMO at Optimizely. “While executives know that investing in personalisation and experimentation is key to survive in the new reality of digital experiences, they too often feel they don’t have a streamlined, intuitive toolkit to implement effective campaigns at scale. Accessing marketing solutions that create personalised digital platforms without third-party data will be key to thriving in the coming decades.”

Executives broadly agree that personalisation is key to an effective marketing strategy – 62% of respondents increased their personalisation budget since last year. They also recognise the specific benefits of experimentation within these efforts, including its ability to identify mistakes, (40%), allow for data-driven decisions (40%), test strategies before they’re employed (39%), personalise customer experiences (39%), and discover which personalisation strategies work (39%).

However, companies are still widely struggling to implement an effective personalisation strategy

  • Executives implementing real-time personalisation experiences face numerous challenges, including a lack of focused analytics (43%), difficulty scaling personalisation programmes (40%), and difficulty activating experiences in real-time (39%).
    • While 64% have begun implementing real-time personalisation strategies, just 9% have reached full implementation.
    • Many also face process-oriented obstacles: over a third (36%) cite disjointed workflows as a top challenge.
  • Just 26% of executives report having a unified definition of personalisation throughout their organisation.
    • While virtually all executives surveyed with a personalisation strategy are measuring their ROI, no single metric is used by even half of respondents, suggesting a broad uncertainty on how to understand and track success for these efforts.
  • 43% fear an ineffective personalisation campaign will result in reduced future marketing budgets.

Google’s phaseout will leave companies hard-pressed for the data they rely on. To succeed in the upcoming era digital marketing, brands will need to stop relying on third-party data, and instead focus on creative ways to develop campaigns based on data they can discern from consumers directly.

Read the full report here: https://www.optimizely.com/how-digital-leaders-are-thinking-about-personalization/.

Photo by Amélie Mourichon on Unsplash

If you specialise in Conversion Rate Optimisation we want to hear from you!

Each month on Digital Marketing Briefing we’re shining the spotlight on different parts of the print and marketing sectors – and in August we’ll be focussing on Conversion Rate Optimisation solutions. It’s all part of our ‘Recommended’ editorial feature, designed to help marketing industry professionals find the best products and services available today. So, if you specialise in Conversion Rate Optimisation and would like to be included as part of this exciting new shop window, we’d love to hear from you – for more info, contact Kerry Naumburger on k.naumburger@forumevents.co.uk. Here’s our features list in full:- Aug 2024 – Conversion Rate Optimisation Sept 2024 – Digital Signage Oct 2024 – Brochure Printing Nov 2024 – Creative & Design Dec 2024 – Online Strategy Jan 2025 – Content Management Feb 2025 – Lead Generation & Tracking Mar 2025 – Email Marketing April 2025 – Digital Printing May 2024 – Social Media June 2024 – Brand Monitoring July 2024 – Website Analytic

Two-thirds of marketers experimenting with AI

65% of marketers in the UK use AI within their experimentation approach, with almost half (45%) having adopted the technology within the past year.

That’s according to a new report from Optimizely, which reveals how marketers are implementing AI to level up their approach to A/B testing and experimentation.

The Tested to Perfection report, based on a study of 100 marketers and 1,000 consumers in the UK, examines the current state of experimentation practices, and how marketers are using, and planning to use, AI to address rapidly changing business and consumer expectations.

Nearly nine in 10 marketers (87%) believe experimentation is important for achieving their goals in 2024, yet one in five (20%) feel their current web experimentation approach is not effective. Nearly a quarter (23%) would go as far as to describe their current approach as ‘unsophisticated.’

When asked what has been preventing marketers from experimenting effectively, Optimizely’s report identifies several recurring themes.

Lack of budget is a challenge for almost half of marketers (43%), while a lack of resources, time and focus is also a barrier for 39% of respondents. Other challenges include a lack of effective tools or technology (25%), silos between relevant teams (25%), and the small scale of experiments (18%).

However, 89% of marketers believe AI will be the answer to overcoming these barriers.

Almost half (48%) of the marketers surveyed plan to use AI to create more targeted and personalised content in the future. Forty-one percent have their sights set on generating headlines, images and CTAs at scale. Over a third (37%) plan to use AI to dynamically allocate traffic between test variations. And three in 10 (32%) will turn to AI to create hypotheses for experiments.

Over two-thirds (70%) of marketers in the UK believe that AI will help make experimentation faster, and 62% believe AI will make experimentation more accurate.

ANALYTICS MONTH: Demystifying the maze to create the perfect customer journeys

Marketers understand the power of data-driven decision making. Website analytics solutions and related services have become indispensable tools, providing invaluable insights into website traffic, user behaviour, and campaign performance. By leveraging these tools, digital marketers can optimise their online strategies, maximise ROI, and ultimately achieve their marketing goals…

The Power of Website Analytics:

  • Understanding Website Traffic: Analytics solutions provide detailed insights into website traffic sources (organic search, social media, paid advertising) and visitor demographics. This data empowers marketers to understand their target audience and tailor their messaging accordingly.
  • Analysing User Behaviour: Website analytics track user behaviour on a granular level, revealing how visitors navigate the website, what content resonates with them, and where potential conversion leaks exist. This allows marketers to identify areas for improvement and enhance the user experience.
  • Measuring Campaign Performance: Analytics platforms enable marketers to track the effectiveness of their marketing campaigns, including website traffic generated, conversion rates, and return on investment (ROI) for individual campaigns. This data allows for data-driven optimisation and budget allocation decisions.
  • A/B Testing and Optimisation: Website analytics tools facilitate A/B testing, allowing marketers to compare different versions of website elements (e.g., call-to-action buttons, product page layouts) and identify what resonates best with users. This data-driven approach ensures continuous website improvement and conversion rate optimisation.

The Evolving Landscape of Website Analytics:

As technology advances and user behaviour continues to shift, website analytics are likely to see some exciting developments:

  • Focus on Artificial Intelligence (AI): AI-powered analytics solutions will become increasingly prevalent. Machine learning algorithms will offer predictive analytics, helping marketers anticipate user behaviour and personalise website experiences for individual visitors.
  • Integration with Customer Relationship Management (CRM): Enhanced integration between website analytics and CRM platforms will allow for a more holistic view of the customer journey. Marketers will be able to connect website behaviour with customer data, enabling targeted marketing campaigns and improved customer engagement.
  • Privacy-Focused Analytics: As data privacy regulations evolve, website analytics solutions will need to adapt.Focus will shift towards collecting first-party data with user consent and utilising privacy-preserving data analytics techniques.
  • Omnichannel Measurement and Attribution: Consumers today interact with brands across multiple channels.Analytics solutions will need to evolve to provide a comprehensive view of the customer journey across all touchpoints, enabling accurate attribution of conversions and campaign effectiveness.

Website analytics solutions have become the cornerstone of digital marketing success in the UK. By leveraging these tools and embracing innovative approaches, digital marketing professionals can gain valuable insights into user behaviour, optimise their online strategies, and ultimately achieve their marketing goals. As technology evolves and the focus on data privacy and user experience intensifies, we can expect website analytics to become even more sophisticated, empowering UK digital marketers to navigate the ever-changing online landscape and deliver exceptional results.

Are you searching for Analytics solutions for your organisation? The Digital Marketing Solutions Summit can help!

Photo by Jakub Żerdzicki on Unsplash

SAVE THE DATE: eCommerce Forum – February 2025

If you missed this week’s eCommerce Forum don’t worry! The next event will be taking place on February 4th 2025 at the Hilton London Canary Wharf.

Don’t delay! Register here.

It could be the most productive day you spend out of the office next year, so act swiftly if you want to join us.

You’ll have the opportunity to:-

• Meet with innovative suppliers for a series of face-to-face, pre-arranged meetings based on your own requirements.
• Network with like-minded peers.
• Attend a series of insightful seminar sessions.
• Enjoy complimentary lunch and refreshments.

Would you like to join us? Register today!

BRAND MONITORING MONTH: Keep your fingers on the pulse with customisable tools

Most senior digital marketing professionals understand the importance of brand monitoring tools, offering real-time insights into online conversations surrounding their brand. However, with a growing number of providers vying for attention, selecting the right solution can be a challenge. Here are our top tips to help you source trusted brand monitoring partners…

1. Define Your Monitoring Needs:

Before embarking on your search, clearly outline your specific monitoring objectives. Are you primarily interested in social media sentiment analysis, identifying brand mentions in news articles, or tracking brand infringement attempts? Defining your priorities will guide your selection of features and ensure the chosen tool accurately addresses your needs.

2. Prioritise Accuracy and Comprehensiveness:

Brand monitoring tools are only valuable if they capture accurate data from a wide range of online sources. Evaluate the provider’s ability to monitor social media platforms, news websites, online forums, and review sites. Additionally,consider the tool’s language capabilities if your brand operates in international markets.

3. Seek Advanced Analytics and Reporting:

Data analysis is crucial for extracting actionable insights from brand mentions. Look for providers offering robust analytics features, including sentiment analysis, influencer identification, and topic breakdowns. User-friendly reporting dashboards are essential, allowing you to easily track brand sentiment over time and identify emerging trends.

4. Focus on Integrations and Scalability:

Brand monitoring tools should exist within a wider marketing ecosystem. Choose solutions that integrate seamlessly with your existing social media management platforms, marketing automation tools, and analytics dashboards. Scalability is also critical – ensure the chosen tool can adapt to your growing online presence and evolving monitoring needs.

5. Prioritize User Experience and Customer Support:

A user-friendly interface is essential for maximizing adoption within your marketing team. Evaluate the ease of use of the monitoring tool, including the user interface, search functionalities, and alert systems. Additionally, prioritize providers offering reliable customer support, readily available to answer queries and address technical issues.

Bonus Tip: Embrace Customisation and Alerts:

Customizable dashboards and alerts are key differentiators. Look for providers that allow you to tailor your monitoring experience by setting specific keywords, locations, and sentiment filters for alerts. This ensures you receive timely notifications about relevant brand mentions, allowing for swift responses and proactive reputation management.

By following these top tips, senior digital marketing professionals can navigate the landscape of brand monitoring tools with confidence. This empowers them to select a trusted partner that delivers comprehensive data, robust analytics, and a user-friendly experience, ultimately enabling them to build and maintain a strong brand reputation in the ever-evolving digital landscape.

Are you searching for Brand Monitoring solutions for your organisation? The Digital Marketing Solutions Summit can help!

Gen Z and Alpha are redefining how UK brands see gaming

By Glenn Gillis, CEO, Sea Monster

Brands have a long history of using games. In fact, the first branded game – a simple beer-pouring arcade game designed to promote Anheuser-Busch in bars – dates back to 1983. It didn’t take long before UK brands started hiring developers to build bespoke games for marketing purposes. In 1984, for example, Weetabix released “The Muncher” for the Sinclair ZX Spectrum computer. The game required players to control a character called The Muncher, who had to eat Weetabix while avoiding obstacles.

Since then, things have evolved considerably. The rise of PC and mobile gaming, coupled with the development of the internet, has made it so much easier for brands to create games that people can repeatedly play in their homes, on their way to work and everywhere in between.

And things aren’t slowing down anytime soon. Gen Zs and Gen Alphas, many of whom have played some form of video game since they were toddlers, are fundamentally changing how we think about gaming and branded games in particular.

Ubiquitous gaming as a lifestyle

First, it’s worth looking at how ubiquitous gaming has become among Gen Zs and Alphas. According to research by Visual Capitalist, 90% of Gen Zs (those born between the mid-1990s and 2009) play games regularly. Among Gen Alphas (those born between 2010 and 2020), meanwhile, the number is even higher, at 93%. In the UK, Gen Alpha gamers are especially engaged, with 62% playing for over five hours a week, compared to only 17% of Gen Z gamers.

But games aren’t just another form of entertainment or bad-screen time for these young people. They’re part of a lifestyle and act as an avenue for learning, creating, socialising, and even taking part in events like virtual concerts. It should hardly be surprising therefore that, having been raised in a tech-centric environment, these two generations are also the most inclined to participate in gaming through alternative avenues. Some 72% of Gen Zs and Gen Alphas regularly watch gaming channels and indulge in game streamer content online, for instance.

How these younger generations approach games, and gaming, tells us a great deal about the sector’s future. But it also provides some insight into why brands and other organisations are looking to the gaming industry for a way to connect with a new audience.

Brands are tapping into the evolution of gaming as a lifestyle to foster a long-term affiliation with younger people who are natives to the world of games and gaming platforms. In doing so, we’ve seen brands launch marketing campaigns in existing game titles and even develop bespoke gaming experiences within platforms like Roblox, Minecraft and Fortnite in order to engage with young people where they are already congregating and spending time. 

An evolving landscape

According to figures from Statista, 81% of the Roblox community – comprising 70+ million daily players and 196 million monthly active users – are under the age of 25. Nearly two-thirds of Minecraft players (162 million monthly players), meanwhile, are under the age of 21. One reason why young people flock to these platforms is because it’s where their friends and peers are. In effect, they have become a virtual third place, where young people feel safe outside the bounds of school and home to play, socialise and develop their unique virtual identities.

Beyond a third place, brands must also understand what young players want from these platforms and games in general.  Research from GWI, for example, reveals that Gen Alpha primarily want games that have a sense of adventure and allow them to build things.

To use gaming platforms as yet another way to inundate people with meaningless ads and commercial content would be a missed opportunity. The real value in this space lies in creating gaming experiences that get young audiences to engage with your brand in a fun and meaningful way that feels authentic to your brand and suitable to the platform. Through this approach, gaming platforms can help brands effectively build a community, enhance customer loyalty and explore new revenue opportunities.

Games as part of the future marketing mix

With even young children spending an average of 38 minutes per day gaming, the case for using games as a means to reach young people should be clear. With nearly 400 branded activations on Roblox as of the beginning of this year, and hundreds more across other platforms, it is evident that brands across the world are recognising and capitalising on the immense potential of the gaming industry to capture the attention and loyalty of their next generation of consumers.

These days, it’s a given that every major brand has a presence across all major social platforms and, in the future, it could be a similar no-brainer for brands to establish and maintain a persistent presence in immersive virtual spaces and gaming worlds as part of the modern marketing mix.

Photo by Jose Gil on Unsplash