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Join the industry at the Digital Marketing Solutions Summit next May

The Digital Marketing Solutions Summit will be back once again in 2024, with London playing host to the annual gathering of the UK’s most influential marketers and its best suppliers.

Unlike large expo’s, this intimate, hassle-free event allows you to build beneficial business relationships through your own itinerary of 1-2-1 meetings, with solution providers that match your current project/business requirements.

No hard sell, just a chance to meet and explore your options.

8th May 2024 – Hilton London Canary Wharf

Book Today

As one of our VIP attendees you will benefit from:

– The opportunity to meet with providers that can support your projects, plans, and events.
– Insightful and educational seminar sessions.
– Networking opportunities with peers who share your daily challenges.
– Lunch and refreshments throughout.

All the above will be included in your complimentary place, – contact us today if you have any questions at all.

Here’s what’s it store…

Unlike large expo’s, this intimate, hassle-free event allows you to build beneficial business relationships through your own itinerary of 1-2-1 meetings, with suppliers that match your current project/business requirements.

No hard sell, just a chance to meet and explore your options.

8th May 2024 – Hilton London Canary Wharf

Book Today

As one of our VIP attendees you will benefit from:

– The opportunity to meet with providers that can support your projects, plans, and events.
– Insightful and educational seminar sessions.
– Networking opportunities with peers who share your daily challenges.
– Lunch and refreshments throughout.

All the above will be included in your complimentary place, – contact us today if you have any questions at all.

Survey reveals UK AI skills gap and how it could impact marketing

A survey of 2,000 UK workers commissioned by digital marketing agency Add People shows that the majority of people in the UK have never used AI at work.

The poll, conducted by OnePoll, reveals that 70% of UK workers have never used AI tools at work. Given that the UK is aiming to brand itself as a world leader in AI technology, with Rishi Sunak organising an AI summit at the beginning of November, Add People says it’s surprising to discover that the majority of Brits are yet to experiment with tools like ChatGPT in their workflow.

Here, Peter Marshall, chief marketing officer at Add People, discusses some of the other findings of the survey and what they could mean for the UK’s position on AI….

As a digital marketing agency, many of our staff have started to experiment with AI tools to support their daily work tasks. While we can see that they are certainly not in a position to replace the work of actual humans, there are many uses for these tools that would bring great benefits to workers in every industry.

2 in 5 people think they will use AI tools in the future

The study also found that Only 38% of people believe they are likely to use AI tools in the future, with 34% of respondents deeming it unlikely. Despite ChatGPT reaching 100 million users in the second-fastest time for any app, it’s still not properly utilised in the workplace.

This suggests that many workers need to be made aware of how to use them effectively and potentially whether they are allowed to use them for work. Some solutions to this are training sessions, establishing AI champions at work to pioneer processes and establishing guidelines for how and when to use AI tools.

Only a quarter of people trust AI

Trust in AI is a major issue, particularly at work as an issue with generative AI reflects badly on the person using it. Longform results from ChatGPT and Google’s Bard aren’t of the highest quality and some initial experimentation by workers may have led to a loss of interest.

To be good at anything takes practice and the same can be said of AI. Encouraging your staff to experiment with these tools and report back on their results could help them discover new and effective ways of utilising the tools in their day-to-day lives.

14% of businesses have officially implemented AI tools

Though we’re still in the early stages of generative AI, some hesitance to use it at work could be compounded by silence from senior management on when and how to use it. Our survey also found that a third of people who have used AI did so without their boss knowing.

To encourage use of generative AI that is supportive of productivity without affecting the quality of work, some policies or guidelines around what kind of tasks can be completed, what kind of information shouldn’t be shared, etc. can be helpful for your staff.

Given that 60% of people want AI regulation in the workplace, this is a chance for businesses to get ahead of the game and showcase themselves as innovators.

Marketing budgets in the UK remain on the up

Total UK marketing budgets were revised up in Q3 2023, extending the current sequence of upward spending revisions to ten successive quarters, according to the latest IPA Bellwether Report, which reveals that this quarter’s overall growth was driven by upward revisions to the main media category.

The report also reveals that there was, however, a moderation of the upturn as persistent inflationary pressures, further increases in borrowing costs and a subsequent deterioration in the UK economic outlook drove some companies to be more cautious with their budgets.

While 21.1% of Bellwether firms increased their total marketing spending in the three months to October, a sizeable 15.8% registered a downgraded budget. This resulted in a net balance of +5.3%, pointing to the weakest quarter of total marketing budget growth since the final quarter of 2022 (down from +6.4% in Q2).

According to panel members that registered growth, marketing activities were deployed both as a defensive and offensive manoeuvre, with some hoping to reinforce their brand’s position in the market ahead of a downturn in the UK economy. Efforts to seize additional market share was seen at companies who were seeing key competitors prioritise short-term cost-savings over long-term business growth.

Supporting this, the main media advertising category was the strongest-performing segment of the Bellwether survey in Q3 as a robust net balance of +7.4% of companies upwardly revised spending in this crucial segment at the strongest rate in a year-and-a-half (-2.5% previously). This contrasted markedly with the Q2 report, where sales promotions budgets drove the upturn as cost-of-living pressures drove companies to provide support to cash-strapped customers. Within main media, other online advertising methods that aren’t captured by the other sub-categories rose sharply (net balance of +9.1%, vs. +8.3% previously) as companies engaged with new innovative tools such as artificial intelligence. Video (+0.9%, from +3.2%) and published brands (+0.8%, from -5.0%) were the other areas of expansion within main media, whereas audio (-10.8%, from -8.0%) and out of home (-12.1%, from -7.1%) saw contractions accelerate.

Events continued to be an area of marketing budget growth in the third quarter, continuing its strong sequence of expansion seen in every Bellwether Report since the opening quarter of 2022. A net balance of +5.9% of companies saw an increase in spending in this area (from +9.8%), with anecdotal evidence indicating a resilient appetite for engagement with clients and prospects face-to-face.

Other areas of budget growth included direct marketing (net balance of +4.3%, from +7.3%) and public relations (+4.0, from -1.9%). In fact, PR spending rose at the strongest pace in five years.

Meanwhile, spending cuts were recorded in the final three segments of the Bellwether survey. Other modes of marketing activity not accounted for continued to see budgets cut in the third quarter (net balance of -7.9%, from -6.8%), as did market research (-1.5%, from -2.9%). Notably, after a record expansion in the previous quarter, the latest data indicated a renewed reduction in sales promotions spending (-1.5%, from +13.4%).

Paul Bainsfair, Director General at the IPA, said: “Against a backdrop of economic stagnation and ongoing elevated levels of inflation in the UK, coupled with increasing global geo-political volatility, the trading environment for companies is unquestionably tough. But instead of seeing a re-run of last quarter’s slightly concerning results where companies revised up their short-term sales promotional activity to record amounts while reducing their main media spend, this time we are buoyed to see a more considered, reverse state of affairs. This quarter, those companies that can are heeding the evidence that in general, investing more in main media will help to steady them through the uncertain times and help to ensure the longer-term health and profitability of their brands.”

Commercial printing technology used by marketers has changed drastically in the last decade – Here’s how

Commercial printing has undergone a profound transformation in the past decade. Driven by the rapid advancements in technology, changing consumer preferences, and the need for environmentally sustainable solutions, marketers have adapted their strategies and turned to innovative printing methods. Here we delve into the primary shifts that have influenced the commercial printing landscape and how marketers have harnessed these changes, based on input from delegates and suppliers at the Digital Marketing Solutions Summit…

  1. Digital Printing Boom: At the turn of the decade, traditional offset printing dominated the market. However, the rise of digital printing technology has allowed for quicker turnarounds, short-run prints, and personalised marketing materials. This shift means that marketers can now tailor their print campaigns to specific audiences, enhancing engagement and return on investment.
  2. Sustainability and Eco-friendly Materials: Environmental concerns have gained significant traction over the decade. Marketers, recognising the increasing consumer demand for sustainable practices, have pivoted towards eco-friendly printing solutions. The use of soy-based inks, recycled paper, and energy-efficient printers reflects a broader commitment to reducing the carbon footprint and waste in the industry.
  3. Integration with Augmented Reality (AR): One of the most groundbreaking developments has been the incorporation of AR into printed marketing materials. By scanning printed visuals with smartphones or tablets, consumers can access additional digital content, creating an interactive and immersive brand experience. This integration bridges the gap between traditional print and digital media, offering marketers an innovative way to engage their audience.
  4. Variable Data Printing (VDP): The desire for personalisation has driven the adoption of VDP. This technique allows marketers to alter text, graphics, and images from one printed piece to the next without slowing down the printing process. As a result, campaigns can be hyper-targeted, with materials tailored to individual consumer profiles, enhancing their relevance and impact.
  5. 3D Printing: While not widespread in every marketing campaign, 3D printing has provided a new avenue for product prototyping, promotional goods, and even unique event invitations. Its ability to bring concepts to tangible life has given marketers a novel tool for brand promotion.
  6. On-demand Printing: With the rise of e-commerce and the need for just-in-time production, on-demand printing has become increasingly prevalent. Rather than bulk printing and storing vast quantities of marketing materials, companies can now print exactly what they need, when they need it, reducing storage costs and waste.
  7. Flexibility with Finishes and Textures: Advancements in printing technology have enabled a wider array of finishes and textures. From spot UV varnishing to metallic inks, marketers can create tactile experiences, adding a layer of luxury and distinction to their printed materials.

The past decade has witnessed a confluence of technological, environmental, and consumer-driven shifts in the commercial printing domain. Marketers have adeptly leveraged these changes, creating more impactful, sustainable, and personalised campaigns. As the boundaries between digital and print continue to blur, the future promises even more exciting innovations for the world of commercial printing.

Are you looking for printing solutions for your business? The Digital Marketing Solutions Summit can help!

Photo by Mika Baumeister on Unsplash

Do you specialise in Creative & Design? We want to hear from you!

Each month on Digital Marketing Briefing we’re shining the spotlight on different parts of the print and marketing sectors – and in November we’ll be focussing on Creative & Design solutions.

It’s all part of our ‘Recommended’ editorial feature, designed to help marketing industry professionals find the best products and services available today.

So, if you specialise in Creative & Design and would like to be included as part of this exciting new shop window, we’d love to hear from you – for more info, contact Kerry Naumburger on k.naumburger@forumevents.co.uk.

Nov – Creative & Design
Dec – Online Strategy
Jan 2024 – Content Management
Feb 2024 – Lead Generation & Tracking
Mar 2024 – Email Marketing
April 2024 – Digital Printing
May 2024 – Social Media
Jun 2024 – Brand Monitoring
July 2024 – Web Analytics
Aug 2024 – Conversion Rate Optimisation
Sept 2024 – Digital Signage
Oct 2024 – Brochure Printing

Marketers at loggerheads with IT departments over data

Seventy-eight percent of organisations report centralising customer data management within information technology (IT) teams, with marketers bemoaning the fact that use of new tech is often restricted by their cyber overlords.

The Gartner survey of 405 marketing leaders conducted in May and June 2023 found 59% of marketers agreed with the statement that “our IT policies and/or strategy constrains our use of emerging technologies.”

“Collaboration between IT and marketing has traditionally been focused on selecting applications with their own data stores, such as a marketing automation solution which stored contacts, leads, and content,” said Benjamin Bloom, VP Analyst in the Gartner Marketing practice. “Diversification of the usage of customer data, beyond marketing, forces marketers to re-evaluate how their applications interact with enterprise-wide data. Successful CMOs should seize the opportunity to re-focus and leverage a new class of cloud-based IT resources, unless they fall short of marketing’s needs.”

Marketing’s autonomy over their own technology choices is also shifting based on the vital role that data and cohesive workflows play in productivity: 78% of respondents said they must select their solutions from pre-approved vendors and platforms.

The survey also found that across key martech activities, IT is on average taking greater ownership, and the frequency of marketing teams with sole ownership is receding. This shift spans both business-centric work such as acquisition of budget for martech, and driving adoption and utilization to support customer journeys, to more technical work such as configuration and deployment of new martech, and managing vendor relationships and contracts; management of all of these shifted toward IT year-over-year.

Overall, while martech teams were open to letting marketing and IT play to each others’ relative strengths, the share of respondents stating IT had sole responsibility or was leading with marketing in support increased across every activity for which there was year-over-year data between 2022 and 2023.

“In a perfect world, marketers lead more business-focused work, and IT leads more technical and integration activities. The focus should be on getting the work done, not a territorial battle,” said Bloom. “Many marketers will welcome this shift given the dependence of many technical activities on underlying data warehouse infrastructure owned by IT, but just as encouraging is the increasing business-savvy from IT teams which can drive the ultimate goal of productive martech stacks.”

How to choose the best brochure printing solutions for your next campaign

Brochures remain a tangible touchpoint for many marketing campaigns, offering customers a physical connection to a brand, its services, or products. However, the effectiveness of a brochure hinges largely on its quality. Therefore, when selecting a brochure printing partner, it’s vital to consider several crucial factors to ensure that the final output aligns with your brand or client’s ethos and delivers the desired impact. Here are some top tips, based on input from delegates and suppliers at the Digital Marketing Solutions Summit…

  1. Quality of Print:
    • Consistency: Ensure that the printer provides consistently high-quality prints, free from colour mismatches or errors.
    • Sample Portfolio: Before committing, ask to see samples of their past projects to assess their quality firsthand.
  2. Materials Used:
    • Paper Quality: The weight, texture, and finish of the paper can dramatically affect the brochure’s look and feel.
    • Eco-friendliness: With rising environmental concerns, consider printers using sustainable or recycled materials.
  3. Customisation Options:
    • Design Flexibility: The printer should offer a variety of templates and customisation options to cater to your specific design needs.
    • Special Finishes: Features like spot UV, embossing, or metallic inks can elevate the final look of your brochure.
  4. Turnaround Time:
    • Speed vs Quality: While fast turnarounds are crucial, it shouldn’t come at the expense of print quality.
    • Deadline Adherence: Ensure the printer has a reputation for meeting, if not exceeding, delivery deadlines.
  5. Cost-effectiveness:
    • Transparent Pricing: Avoid hidden fees by ensuring the printer offers a clear breakdown of costs.
    • Bulk Pricing: For large orders, enquire about bulk printing discounts.
  6. Digital Capabilities:
    • Augmented Reality (AR): Some cutting-edge printers offer AR features that can be integrated into brochures, enhancing user engagement.
    • QR Codes: Having the capability to embed QR codes can bridge the gap between your print and digital marketing efforts.
  7. Customer Service:
    • Consultation: A good printing partner will offer consultation on design, materials, and distribution strategies.
    • Communication: Open channels of communication ensure any issues or changes are addressed promptly.
  8. Reputation and Reviews:
    • Client Feedback: Reviews and testimonials provide insights into the reliability and quality of a printing partner.
    • Industry Experience: Printers with extensive experience in your sector can offer valuable insights and tailored solutions.
  9. Distribution Capabilities:
    • Mailing Services: Some printers offer mailing services, allowing you to distribute your brochures directly to your target audience.
    • Geographical Reach: Ensure they can deliver to your desired regions, especially if targeting a nationwide audience.
  10. Flexibility:
  • Order Adjustments: A suitable printing partner should accommodate last-minute changes or adjustments when necessary.
  • Print-on-demand: This option can be more cost-effective for smaller batches or frequently updated content.

A brochure serves as an ambassador for your brand. By choosing the right printing partner in the UK, marketing professionals can ensure that this ambassador speaks effectively to its audience, reflecting the brand’s values, quality, and promise.

Are you looking for brochure printing solutions for your business? The Digital Marketing Solutions Summit can help!

Image by paine from Pixabay

Iconic Paul Frank fashion label gives Julius the Monkey web3 threads

Futurity Brands has joined forces with Reality+ to expand the vibrant universe of Paul Frank into what it calls the innovative and inclusive realm of Web3 content and the Metaverse, with the first activations due in 2024.

Paul Frank’s famous Julius The Monkey character has been emblazoned on unique clothing and accessories since the mid-1990s, to become the world’s most loved monkey and a global phenomenon.

Reality+ will work closely with Futurity Brands to create exciting experiences for Paul Frank fans that will once again disrupt the fashion industry, encompassing ‘digital twins’ of fashion items, avatars, artworks and games.

The essence of community that Paul Frank nurtured through his designs finds a parallel in the decentralised and inclusive ethos of Web3, where diverse and dynamic communities converge and interact in ways that transcend physical barriers.

Futurity Brands and Reality+ will explore and amplify these dynamics, crafting experiences where both long-term fans of Paul Frank and its growing Gen Z audience can not only acquire ‘digital twin’ enhanced versions of physical garments and accessories, but also wear them in the Metaverse at fashion shows, nightclubs, concerts or in games.

Fans will also be able to collect exciting generative avatars and artwork based on Paul Frank characters and designs – unique, algorithmically-created digital pieces that further celebrate individuality and creativity, while embracing additional functional utility that will elevate their Metaverse experience and create community connections.

Reality+ assists global brands in navigating the transition to Web3 through immersive experiences crafted with the most engaging platforms and apps in mind. Reality+ utilises protocols that are only carbon neutral and cost-effective, ensuring that the Paul Frank Metaverse is not only vibrant and inclusive, but also responsible and sustainable.

Tony Pearce, Co-Founder of Reality+, said: “We are thrilled to collaborate with Futurity and the incredible Paul Frank brand. This partnership is not just about pushing the boundaries of Web3; it’s about crafting exciting new experiences for fans of this iconic brand, allowing them to engage with and express themselves in the Metaverse in ways that were previously unimaginable.”

Stan Wan, Chairman and CEO of Futurity Brands, said: “Together with Reality+ we are excited to bring the Paul Frank brand into the unlimited possibilities of web3 and the Metaverse. Fans of Paul Frank from around the world will soon have new ways of meaningful engagements and deeper connections with the brand. We are delighted to be on this experiential journey with Tony and his team.”

Digital Marketing Solutions Summit: What to expect at May’s big event

You can now register for your free delegate place at next year’s Digital Marketing Solutions Summit – here’s what’s it store…

Unlike large expo’s, this intimate, hassle-free event allows you to build beneficial business relationships through your own itinerary of 1-2-1 meetings, with suppliers that match your current project/business requirements.

No hard sell, just a chance to meet and explore your options.

8th May 2024 – Hilton London Canary Wharf

Book Today

As one of our VIP attendees you will benefit from:

– The opportunity to meet with providers that can support your projects, plans, and events.
– Insightful and educational seminar sessions.
– Networking opportunities with peers who share your daily challenges.
– Lunch and refreshments throughout.

All the above will be included in your complimentary place, – contact us today if you have any questions at all.

Google’s latest AI reveals let down by ‘vague timelines’

While Google continues to impress with the latest round of ‘Duet AI for Google Workspace’ features unveiled at Google Cloud Next ’23, vague rollout timelines stole some thunder from the announcements.

That’s according to Gregg Willsky, Principal Analyst at GlobalData, who said: “’Duet AI’ was likened to an intelligent collaborator poised at the user’s side, waiting to act based on their commands.”

GlobalData analysis finds the ‘Duet AI’ name is intended to evoke the idea of a union between the user and AI. Since the arrival of ChatGPT, the public has feared that AI will soon substitute hard-earned skills. To offset that concern, the industry (Google included) has been attempting to position AI as a tool that helps users, not hampers them.

Willsky added: “Duet AI paired with the Google CCAI Platform would make for an even more robust AI portfolio. Marrying collaboration and contact center capabilities to help deliver a superior customer experience (CX) has become a top priority among players in the unified communications and collaboration (UC&C) market, especially given the current economic climate. Once Duet AI is fully launched, Google will be well positioned to take advantage of this trend and to do so in a manner fueled by AI.”

Google’s existing innovations and the promise inherent in those forthcoming have borne fruit. More than 300 features have been launched in Google Workspace over the past 12 months alone, and Google Workspace now has more than three billion users and more than 10 million paying customers. Currently, thousands of companies and over one million users are using Duet AI in Google Workspace.

Willsky concluded: “Viewing the event holistically, the announcements make for a nice feather in Aparna Pappu’s cap as she begins her second year as chief of Google Workspace. However, somewhat diluting the excitement was a vague rollout timeline. While some features are currently available, much of what was discussed will launch in the next few weeks, months, and even in 2024. Hopefully, Google will offer more specificity soon.”