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Black Friday

23% more emails sent on Black Friday 2021
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23% more emails were sent by ActiveCampaign’s 150,000 customers on Black Friday this year compared to 2020.

Key findings for analysis of it’s own data found:-

  • Friday was the biggest day for emails to be sent with 486m sent in 2021. That’s up 23% on last year’s figures of 393m
  • Brands increased their daily email sends leading up to Friday
  • Customers placed the most orders on Friday with over 290,000 orders placed on that day alone
  • Customers also abandoned more carts from last year. With abandoned carts in 2020 containing over $10 million in revenue compared with over $16 million in 2021.
  • Friday was also the day that saw the greatest abandoned cart efficacy by revenue. ActiveCampaign customers were able to recover 16% of abandoned cart revenue on Friday alone in 2021. This is up from just 7% in 2020 and 4% in 2019.

While Friday is still the biggest day of the week for ecommerce, there is a huge missed opportunity for ecommerce brands to continue the momentum on Saturday.

Friday to Saturday saw a big decrease (-85%) in email sends. Brands sent just 262,000 emails on Saturday, 85% less than they sent on Friday.

Customers left $76.4M in revenue in abandoned carts in 2021, but ActiveCampaign customers were able to recover $10.4M, 14% of that revenue. This is double the % of Abandoned Rev that was recovered 2021 v. 2020, and that’s up from just $1.2M recovered revenue in 2019.

The data is based on the email sends of 150k ActiveCampaign users and on the ecommerce integrations that their customers used during the week of Black Friday (Sunday through Saturday).

Which Xmas TV ad was the most ‘emotional’?
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There are a few traditions we have all become accustomed to in the lead up to Christmas, from Black Friday to the Coca-Cola truck, but the one that generates the most debate in marketing circles now is the Christmas TV ads.

We all have our opinions on the ad we find the funniest, most emotional, most Christmassy, but who REALLY made the best Christmas commercial last year?

Leading Conversion Optimisation agency Endless Gain specialises in using biometrics and psychology to understand human emotions and behaviour, and has apparently discovered the answer.

Garret Cunningham, Chief Operations Officer at Endless Gain said: “We focus on understanding consumers’ emotions when they engage with our customers’ websites. By understanding their emotions, we can then optimise them, reducing negativity and helping our clients be sure the experience consumers have when visiting their website is positive.

“With the ability to measure an individual’s emotional response to stimulus, such as websites, images and videos we thought it would be fun to turn this to the Christmas TV ads and stretch our analytical muscles to see what we can uncover.

For the study, Endless Gain chose six ajor retailers (Asda, Aldi, Argos, John Lewis, Marks and Spencer and very.co.uk) and analysed which ad created the greatest emotional response from the UK public – whether that reaction was positive or negative – and how that influenced their brand recall and preference.

Results covered:

  • Who created the most engaging ad
  • Was this driven by positive or negative emotions
  • Which ad made us feel good for the longest
  • Who failed to ignite the hearts of the audience
  • Who achieved peak joy

Analysis found that Aldi had the most engaging advert, 30% of the ad’s length the audience registered a significant change in emotions. M&S had the second highest level of emotional arousal (22%), followed by Asda with less than  15%. Regarding memorable ads, Aldi, Asda John Lewis and M&S all rated highly, while Argos and Very failed to make an impression.

The full report can be accessed below.

Who made the best Christmas TV advert this year? Biometrics has the answer…