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66% of marketers ‘lack confidence’ in ability to achieve revenue goals

Research has highlighted the importance of data/analytics for marketers working to protect budgets and prove ROI in 2023.

A study conducted by Sprinklr and the CMO Council, Outsmart Adversity: Weathering Economic Headwinds and Emerging Poised for Growth, found that 2 in 3 marketing leaders lack confidence in their ability to achieve goals in the face of economic adversity and uncertainty.

Nearly 8 in 10 express concerns around lack of investment or budget cuts. Challenges with executing data-driven marketing strategies contribute to this lack of confidence.  

The report surveyed nearly 500 global marketing leaders to reveal key findings about how marketers feel about economic adversity, and how they can achieve revenue goals.  

Key findings include:  

  • 78% of marketers don’t strongly feel that they can convince the CFO to invest in marketing and not cut the budget. 
  • Facing budget challenges, a majority (68%) strongly agree that it’s imperative for CMOs and CIOs to collaborate this year to develop a competitive advantage with customer experience.  
  • However, even among highly confident marketers surveyed, only 32% are very satisfied in their ability to leverage data/analytics. Among less confident marketers, this falls to 10%. 
  • Internal collaboration and maximising ROI across marketing channels will be key to success. In the next 12 months, most marketers plan to create omnichannel customer experiences to help them emerge from economic uncertainty.  

“Marketers will have to build alliances with finance and IT to protect budgets and MarTech investments, and they’ll need to identify and shore up capabilities to build their confidence,” said Donovan Neale-May, executive director of the CMO Council. “These capabilities include gathering real-time insights that reveal how audiences really feel about your marketing on multiple channels, and then easily distributing this knowledge throughout the organisation.”

“In uncertain times, marketers face even more pressure to protect budgets and programs by demonstrating clear ROI,” said Arun Pattabhiraman, Chief MarketingOfficer, Sprinklr. “As our research with the CMO Council shows, marketers must embrace the opportunity to enhance the way they gather data, identify actionable consumer insights, and strengthen their engagement strategy across channels.”