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Stuart O'Brien

Total UK advertising spend will hit £35bn in 2022

The latest Advertising Association/WARC Expenditure Report has forecast the value of the UK’s advertising market will grow by 9.2% in 2022, to a total of £34.9bn, a slight downgrade of 1.7pp from the previous forecast in July.

This is due to high levels of inflation and squeezed margins as the UK deals with supply chain inflation and subsequent rise in the cost of living. Within the media sector, advertisers are also facing higher media costs.

UK ad spend rose by 8.8% in Q2 2022, to a total of £8.6bn, while spend during the first half of the year was up 14.4% at £16.7bn. Advertising spend is projected to near £10bn during Q4, featuring the combination of Christmas and the World Cup.

Online advertising’s share of total ad spend is set to grow to a total of 74.% for 2022 and is expected to rise to 75.2% in 2023. Figures from our Digital Adspend study with PwC for Q1 2022 shows online classified advertising – including recruitment advertising and property listings – was up by almost a third. Broadcaster video-on demand continued to grow (+9.3%) as audiences turned to catch-up and streaming platforms.

Ad spend for the final quarter of 2022 is set to increase by 4.5% from last year’s record high, to a total of £9.5bn, setting a new record level of investment during the Christmas period. Search advertising – including ecommerce – is forecast to be one of the quickest growing media over the quarter, rising by 7.3% to a total of £3.4bn. Video-on-demand stands out amongst the wider market with expected growth of 4.2%.

Stephen Woodford, Chief Executive, Advertising Association, said: “It is encouraging to see strong figures in Q2, with media channels continuing their recovery from the COVID-19 pandemic. Looking forwards, political and economic stability is much-needed, given the inflationary and recessionary forces impacting all businesses. As companies navigate these pressures, we see them continuing to prioritise advertising investment to protect their brands in exceptionally challenging market conditions.”

Media Q2 2022

year-on-year % change

H1 2022 year-on-year % change

 

2022 forecast year-on-year % change Percentage point (pp) change in 2022 forecast vs July 2023 forecast year-on-year % change
Search 10.8% 16.5% 11.7% -1.5pp 6.2%
Online display* 5.4% 8.1% 7.1% -4.3pp 5.9%
TV -0.6% 8.7% 2.9% -3.0pp 0.5%
  of which VOD 9.3% 17.2% 10.1% -3.2pp 7.2%
Online classified* 32.4% 41.4% 20.1% +14.5pp -4.5%
Direct mail 3.8% 9.5% 2.8% +3.0pp -4.5%
Out of home 46.4% 79.1% 31.2% +2.3pp 4.8%
  of which digital 48.2% 78.8% 32.3% +1.8pp 8.4%
National newsbrands 9.1% 12.6% 3.4% +2.3pp -2.5%
  of which online 13.2% 16.3% 8.2% +1.6pp 3.7%
Radio 7.0% 13.1% 6.2% +0.8pp 0.1%
  of which online 5.9% 14.6% 8.1% -2.6pp 6.3%
Magazine brands 3.3% 5.0% 0.7% +2.0pp -5.9%
  of which online 3.9% 9.9% 5.4% +1.4pp -1.7%
Regional newsbrands 0.6% 10.3% 2.6% +2.6pp -7.1%
  of which online 5.3% 13.8% 7.2% -0.8pp -0.5%
Cinema 2,208.2% 3,978.0% 174.0% -17.2pp 21.1%
TOTAL AD SPEND 8.8% 14.4% 9.2% -1.7pp 3.9%
Note: Broadcaster VOD, digital revenues for newsbrands, magazine brands, and radio station websites are also included within online display and classified totals, so care should be taken to avoid double counting. Online radio includes targeted in-stream radio/audio advertising sold by UK commercial radio companies, together with online S&P inventory.

Source: AA/WARC Expenditure Report, October 2022

The Advertising Association/WARC quarterly Expenditure Report is the definitive guide to advertising expenditure in the UK with data and forecasts for different media going back to 1982.

Top social marketing for 20223 revealed

In 2023, businesses that take a social-first approach to their brand and customer care strategy will be the ones to reap the benefits. Stronger brand reputation, greater customer interaction, trust and loyalty – now and in the future – depends on it.

That’s the conclusion of Hootsuite’s 7th Annual Social Trends Report, leveraging surveys from over 10,600 marketers and primary interviews with social marketing practitioners, leaders, observers and partners.

Here are the top insights for marketers to consider in the year to come:

  • Big brands are investing less in influencer marketing, opening the door for small businesses to engage top creators (at lower price points!)
  • Social’s newfound exposure in the C-suite opens it up to new levels of scrutiny – with differing opinions on what ROI looks like among social marketers and senior leaders
  • Recycling content becomes a thing of the past; marketers stop chasing new features and start getting more strategic, creating more creative, unique content for fewer platforms
  • Social commerce loses traction with platform pull back, but is only a loss to those that follow suit; marketers with the patience to hold on see new opportunities to gain a competitive edge
  • Google, who? Social search optimization emerges as a make-or-break skill for marketers
  • The return to brick-and-mortar shopping makes businesses lose focus on digital customer service – opening the door for chatbot adopters to gain a massive advantage
  • Marketers don’t feel equipped for digital customer service, and the implications of unanswered DMs are further reaching than one might think

At the time that last year’s Social Trends Report was released, pandemic restrictions were starting to ease and markets were booming – a positive turn of events that had many feeling optimistic for the future. However, looking ahead into 2023, a looming recession, rising inflation, declining consumer spending, and workforce reductions across major business sectors have made decision making precarious for businesses of all sizes. Despite this uncertainty, Hootsuite’s report shows that there is good news on the horizon.

Social marketers are experiencing a defining moment in history for the industry. After decades of advocating for social to have a seat at the boardroom table, it’s finally happening – social marketers are getting more agency over their work, and social media marketing has matured as a profession.

“Social media has never played a more central role to businesses. As businesses continue to look for ways to future-proof operations and connect with today’s tech-savvy customers, social media and digital marketing will inevitably play a part in nearly every business strategy,” said Maggie Lower, Chief Marketing Officer, Hootsuite. “In 2023, businesses that take a social-first approach to their brand and customer care strategy will be the ones to reap the benefits. Stronger brand reputation, greater customer interaction, trust and loyalty – now and in the future – depends on it.”

Social has become intrinsically intertwined with how people live, work, operate, and shop — with more than 4.7 billion people around the globe now using social media. While keeping up with all the evolving trends can be intimidating, Hootsuite’s Social Trends Report offers marketers a guide to the wild world of social — complete with simple, specific recommendations — to help them gain an edge on their social strategy in 2023 and build community and connection with their customers.

“In a year marked by global economic and social upheaval, brands and organizations are looking for tools to help navigate their business through the noise to connect with their customers — and with even more urgency as we all become more digital and connected,” said Tom Keiser, Chief Executive Officer, Hootsuite. “With the launch of our 2023 Trends Report, we’re proud to provide our insights, recommendations and tangible recommendations to help organizations not only successfully navigate the digital wilderness, but also adapt to new buyer trends, find new ways to support their customers, and identify new paths for growth.”

To help our customers put the top social trends into action in real-time, we have paired each trend within the report with newly-created resources that social media marketers can build into their strategy and begin using today. The suite of resources developed to support this report (available for download at the links below) include:

Download the full report.

PlayStation-VR

Building an Omnichannel Shopping Experience: AR/VR and the Metaverse

By Bach Nguyen Luu, Deputy Director of Integrated Commerce Solutions/ Head of Digital Commerce & Experience, FPT Software

Omnichannel is no new concept in retail, especially after the COVID-19 outbreak. Brands can no longer rely solely on the brick-and-mortar in-store experience as consumers flock to the internet to shop. Today’s shoppers expect a unified, customised experience, with 76 percent of consumers more likely to buy from brands that personalise customer interactions across touchpoints. This means building a true omnichannel shopping experience is no longer a nice-to-have – it has turned into a strategic priority.

Offline and online co-exist

When e-commerce came to life and forever changed the retail landscape, there were questions over whether online shopping would mean the end of brick-and-mortar stores. However, the past few years have shown that it is not a question of online or offline; instead, both worlds co-exist and complement each other.

Online shopping has boomed in recent years, accelerated by the pandemic. According to UNCTAD, the average share of global internet users that purchase online went from 53 percent in 2019 to 60 percent in 2021. Some countries even experienced a sharper increase, such as the United Arab Emirates, doubling from 27 percent to 63 percent.

Despite this trend, brick-and-mortar stores remain a strategic distribution channel for retailers. Indeed, nearly half of American consumers prefer in-store over online shopping, attributed to factors such as the ability to see and feel products before they buy. What is more, the retail sector is now experiencing a reversal of what happened during the pandemic. In-store sales are growing at a higher rate than online channels. But consumers no longer want offline-only or online-only shopping; they expect a smooth, seamless and highly integrated experience of both.

Given the shift in consumer behaviour, retailers that invest in a solid omnichannel strategy enjoy a competitive advantage over pure online/offline players. On one hand, they can achieve higher revenue as omnichannel consumers shop more frequently. According to McKinsey & Company, in the apparel category, omnichannel customers shopped 70 percent more often and spent 34 percent more than pure offline shoppers.

On the other hand, retailers with a brick-and-mortar presence typically attract more customers organically than online-only players. This translates to lower investment in paid marketing and a better bottom line.

Global retail giants are already participating in the omnichannel game. Previously online-only brand Amazon has joined the brick-and-mortal playing field with Amazon Go and Amazon Fresh. Equipped with technology such as Artificial Intelligence (AI), multi-sensors and state-of-the-art CCTV cameras, these stores allow customers to shop without the hassle of checking out. In return, the company can keep track of consumers’ habits, send corresponding offers and discounts, and offer a customised shopping experience.

Augmented Reality shopping

Consumers should be the focus of any omnichannel approach, and Augmented and Virtual Reality (AR/VR) is the vehicle for brands to become more consumer centric. According to Eclipse, 71 percent of consumers say they would shop more often if they could use AR.

AR/VR bridges the gap between in-store and online shopping. With the help of AI and machine learning, brands can now engage with consumers in a way never seen before. The pandemic has fostered a new demand in retail – the ability to see and feel a product on a digital platform. With stores closed down, the live, in-store experience had to become virtual, and AR/ VR is the perfect solution to fulfil this new demand.

Global brands are beginning to leverage the technology. Ikea is already incorporating AR/VR into its strategy. With its mobile app, the company allows customers to scan their rooms and digitally place furniture in their houses with real-time customisation, browsing through 2,000 catalogue items from the comfort of their own homes.

Metaverse for retail? 

Metaverse – a current buzzword – refers to an “integrated network of 3D virtual worlds” accessible through a VR headset. It is a fast-emerging space where people can shop, be entertained, and it blurs the lines between physical and digital life. Given its potential, the metaverse is expected to empower the next evolution in omnichannel retail, with AR/ VR being the key vehicle for that journey.

Big brands such as Ralph Lauren and Gucci are already on their path of exploring a new business model called “Direct-to-Avatar” (D2A), where they will be selling products directly to avatars – the consumer’s digital personas on the metaverse. Their products are no longer made of atoms, but of bits and pixels.

Even the runway has made its debut on the metaverse. The first ever Metaverse Fashion week was held in March, featuring luxury brands and household names. It is now possible for consumers to sit next to the runway, try and buy any outfit they like in a matter of seconds – all in the virtual world. Companies will not only be selling products on the metaverse but also offer new worlds of virtual experiences to their customers.

With the incredible success that AR/VR games like Minecraft, Fortnite and Roblox have had, the next generation of consumers will be familiar and comfortable with virtual worlds. It is only a matter of time until they will want to see their favourite brands on the metaverse. Major tech players have already invested billions of dollars into making the metaverse an indispensable part of e-commerce. Hence, a good starting point for companies looking to engage with consumers on the metaverse is to build up their resource pool involving AR/VR,5G internet, blockchain, crypto and non-fungible tokens (NFT).

It is only a matter of time until the metaverse becomes the new playground for retailers. Those brands that have planned ahead will take the lead.

Digital Marketing Solutions Summit: Here’s what’s in store…

You’re invited you to the Digital Marketing Solutions Summit taking place on the 10th May, Hilton London Canary Wharf Hotel – Here’s what our past delegates had to say!

This intimate day event allows you to explore the latest insights and innovations – and as a professional within the industry your place is entirely free.

Testimonials

“Very focused event; result orientated one-on-one Meetings”

AAH

“The event was very informative; I learnt a lot, especially how to enhance and grow my business further”

The Wall of Comedy

“Great event to meet new suppliers and discover innovative solutions to digital challenges”

VAX

10th May 2023 – Hilton London Canary Wharf Hotel

Your free pass includes:-

  • A personalised corporate “speed-dating” itinerary of relaxed meetings with innovative and budget-saving suppliers
  • A seat at our industry seminar sessions
  • Complimentary lunch and refreshments throughout

Click Here To Register

Do you specialise in Online Strategy? We want to hear from you!

Each month on Digital Marketing Briefing we’re shining the spotlight on different parts of the print and marketing sectors – and in December we’ll be focussing on Online Strategy solutions.

It’s all part of our ‘Recommended’ editorial feature, designed to help marketing industry professionals find the best products and services available today.

So, if you specialise in Online Strategy and would like to be included as part of this exciting new shop window, we’d love to hear from you – for more info, contact Kerry Naumburger on k.naumburger@forumevents.co.uk.

Dec – Online Strategy
Jan – Content Management
Feb – Lead Generation & Tracking
Mar – Email Marketing
April – Digital Printing
May – Social Media
Jun – Brand Monitoring
July – Web Analytics
Aug – Conversion Rate Optimisation
Sept – Digital Signage
Oct – Brochure Printing
Nov – Creative & Design
Dec – Online Strategy

Digital skills shortage impacting multiple UK sectors

Demand for digitally skilled workers in UK vertical industries including technology, finance, ecommerce and retail, is outgrowing the level of digital skills available.

Yet, only half (51%) of British companies within these vertical industries are willing to spend more than £25,000 on recruitment and learning and development (L&D) combined, to boost skills such as cybersecurity, software architecture and data analysis.

That’s according to research from O’Reilly, conducted by Censuswide in September 2022, which surveyed 300 HR decision-makers within the technology, finance, ecommerce and retail industries (100 per industry) to identify the digital skills most in demand and potential barriers to upskilling staff.

More than a quarter (27%) of the HR decision makers surveyed say their organisation faces the biggest lack of skilled workers in cybersecurity, followed by software architecture (15%) and data analysis (14%). Despite this, only a third (33%) are willing to spend more than £10,000 on recruitment and L&D to hire cybersecurity talent. Meanwhile, the majority of organisations plan to spend no more than £10,000 on recruitment and L&D for data analysis (71%) and software architecture (68%) skills.

Instead, almost a third of organisations plan to spend up to or more than £20,000 on recruitment for AI and ML (32%) and cloud (31%). Additionally, more than a quarter of organisations will spend up to or more than £20,000 on AI and ML (29%) and cloud (28%) L&D to upskill employees. Organisations will spend the most on L&D for Gen Z (average £13,962), followed by £13,608 for Millennials and £13,495 for Gen X over the next twelve months.

Disparity in recruitment vs L&D spend

Encouragingly, the majority (83%) of vertical industries plan to spend between £25,000 – £50,000 on overall recruitment for skilled tech vacancies over the next twelve months. Yet, only 78% will spend the same amount on tech-related L&D.

The technology sector is planning to spend the most on overall recruitment (average of £33,676), compared to £31,651 on L&D. Additionally, the finance sector will spend an average of £33,075 on recruitment compared to £31,400 on L&D, while the retail and ecommerce sector will spend an average of £29,275 on recruitment versus £28,801 on L&D.

The biggest barrier to upskilling current employees for more than two fifths (21%) of organisations is insufficient resources, followed by a lack of internal personnel (19%) and a lack of internal buy-in (17%). In the tech sector specifically, 21% of organisations say lack of leadership support is a key barrier to upskilling current employees. However, across all industries combined, 58% of HR decision makers feel ‘significantly’ supported by leadership when it comes to investment in tech-related L&D.

“It’s encouraging that 80% of companies within the UK’s tech, finance and retail sectors have increased investment for tech-related learning and development over the past three years. However, our data suggests that further investment is needed to recession-proof the UK’s vertical industries,” said Alexia Pedersen, VP of EMEA at O’Reilly.

“With the pound currently at a 37-year low against the dollar, now is the time for companies to deploy upskilling programmes alongside ongoing recruitment efforts. Likewise, employees should prioritise L&D to safeguard their role and make themselves an invaluable asset to their organisation. This will be key to creating a highly skilled workforce that keeps British businesses at the forefront of their industries globally.”

Under the microscope: Lessons from iconic British TV advertising

TV is a huge part of everyday life, with iconic British soaps like Coronation Street and Eastenders still going strong today. Alongside these shows, certain British adverts have made a lasting impression on viewers. We all have memories of particular ads that just won’t leave our heads, and some have claimed space as an essential part of British culture.

These iconic British adverts can be a source of inspiration for marketers, alongside digital marketing books and social media. From BOGOF deals to drumming gorillas, here’s what we can learn from the iconic marketing campaigns that have appeared on our screens…

1) Mascots make money

118 118

Let’s start with the 118 men – no one can forget those strong moustaches and tiny red shorts. Although phone directories haven’t been commonplace in a good few years, it was hard to turn on the TV in the early 2000s without their presence.

Such was the impact of the 118 118 men, they even became a popular fancy dress outfit that you might still see out today. The two mascots featured in many different adverts, and created spoofs of other content, such as the movie ‘Rocky’ and even one Honda campaign. Despite the differences in ad themes, the two mascots were easily recognisable, and the numbers on their shirts were an unshakable link back to the brand. This effective campaigning positioned 118 118 at the top of their industry thanks to their memorable mascots.

Compare the Meerkat

You’d think Russian meerkats would make a rather strange figurehead for a comparison site. But, Compare The Market took a risk with a play on words and then continued to roll with it. Their successful campaign, Compare the Meerkat, first introduced Aleksandr Orlov, a talking meerkat with his own website – comparethemeerkat.com.

The campaign has since skyrocketed, and Aleksandr and his Meerkat coworker, Sergei, have gained somewhat of a celebrity status. They have hundreds of thousands of social media followers, and have even established detailed backstories for their lives. An insurance comparison site isn’t likely to amass lots of social media followers for its riveting content, so creating interesting mascots is a great workaround for attracting audiences.

2) We’re a nation of animal lovers

Three’s moonwalking pony

What are two things the nation loves? Animals and Fleetwood Mac. Three combined the two in a genius marketing campaign that depicted a moonwalking pony to Fleetwood Mac’s ‘Everywhere’. Their ad carried the tagline ‘Silly Stuff. It Matters.’ Clearly taking a step away from the more technical side of their services, the brand decided to appeal to public opinion with this lighthearted ad.

The video gained over 3 million views within a week of its release, and around 250,000 shares. A clever addition from Three was the hashtag #DancePonyDance, which trended on Twitter and helped circulate the video across other social media platforms. If there’s one thing we can learn from Three’s viral campaign, it’s that animals doing funny things will always get clicks and shares.

Churchill

Churchill Insurance really knew how to play up the patriotism with their bulldog mascot. Well known for his catchphrase ‘Oh yes!’, Churchill the dog still holds a place in Brits’ hearts with his famous nodding head. The Churchill craze was so widespread that lots of Brits bought their own mini nodding bulldog as a car accessory. This associated Churchill the dog with cars and everyday life, meaning Churchill Insurance was impossible to forget about. He even featured in 22 pantomimes around the UK back in 2009, proving he was more than just a brand representative. Creating a lovable animal mascot really worked in Churchill’s favour, establishing them as an iconic part of British history and culture.

3) Humour can send you viral

Moneysupermarket

When you think of memorable marketing campaigns, it’s usually the funniest ones that immediately stick out. One example is Moneysupermarket’s ‘Dave’s Epic Strut’ ad, which featured a businessman strutting down the street in hot pants and heels. Dave felt so epic after saving money on his car insurance that he sassily struts his stuff to ‘Don’t Cha’ by The Pussycat Dolls. The brand’s image isn’t lost in this ad though, as a deep voiceover says ‘You’re so Moneysupermarket’. After receiving an immediate boost in website traffic, the brand has continued to release humorous ads with the tagline ‘You’re so Moneysupermarket’.

But, there’s always a risk that comes with experimental marketing campaigns. For instance, ‘Dave’s Epic Strut’ attracted over 1,500 complaints to the Advertising Standards Authority (ASA) claiming ‘overtly sexual’ content. The ASA, however, did not uphold these claims and deemed the advert not offensive. The advert gained lots of press coverage for its bold approach, which was only boosted by the outrage. Not everyone has the same sense of humour, but implementing it can certainly go far in running an effective campaign.

Cadbury’s Drumming Gorilla

Possibly one of the most ridiculous campaigns to hit the screens, Cadbury’s drumming gorilla ad is also one of the best performing. Viewers were drawn in by the randomness of the ad, and it went viral quickly.

In fact, the campaign was a massive lifesaver for Cadbury, who previously had to recall over a million chocolate bars because of a salmonella scare. Luckily for Cadbury, the campaign received an overwhelmingly positive response from the public, and even won the top prize at Cannes Lions in 2008. But on top of its viral outreach, Cadbury also benefited from a 10% sales increase. This ad was undoubtedly an example of PR done right, and put Cadbury back in the public’s good graces.

4) Empathy can do a lot

John Lewis’ bear and the hare

It’s amazing how much impact advertisements can have on the British public. Once a certain time of year rolls around, you’ll often find eager Brits anticipating the newest John Lewis ad. There’s a reason for this – the brand’s ad campaigns target nostalgia and empathy to really tug at their audience’s heartstrings.

One of their most iconic campaigns, ‘The Bear and the Hare’, was accompanied by Lily Allen’s cover of ‘Somewhere Only We Know’ and follows the friendship of a bear and a hare. A study found that 48% of people who viewed the advert felt ‘intense positive emotions’, compared to an average 29% for other UK advertisements.

Both the song and the animation were a great success, sending Lily Allen’s cover into the charts. John Lewis was on everyone’s minds, with the advert playing on Christmas TV programming, and the song constantly played on the radio. From their clever campaigning, John Lewis has become synonymous with the festive season in the UK. Their yearly ad campaigns are proof that advertisements don’t need to be flashy and obnoxious to be effective.

5) Earworms are the perfect tool

There’s no better way to stay on someone’s mind than with a catchy jingle or phrase. Some of the biggest brands in the world have memorable catchlines, and when done right, they can skyrocket in popularity.

GoCompare

Car insurance has a wide target audience – car drivers live all over the country and exist within a very broad age bracket. So, how could GoCompare design a campaign that would appeal to so many people? Their inescapable advert ‘Tenor’ featured an opera singer telling viewers to choose GoCompare for insurance comparisons.

The advert has been criticised as annoying, but its longevity and GoCompare’s success seem to outweigh the complaints. Whether you view it as light-hearted fun or an irritating nuisance, audiences across the UK have probably had the tune stuck in their head at some point. The Guardian even reported that the catchy jingle was the most-played music in adverts in the whole of 2012. Annoying or not, it was certainly effective.

SafeStyle ‘Buy One Get One Free’

Although everyone loves a good sing-song, it’s not necessarily just songs that can be catchy. Many Brits will remember SafeStyle’s TV frontman Jeff Brown, who told viewers that ‘You buy one, you get one free’.

‘Buy One Get One Free’ aka ‘BOGOF’ is a common marketing tactic used by brands to sell products. However, SafeStyle’s comedic adverts firmly planted their ads into the minds of the British public whenever they heard the phrase. Maybe it was the strong Northern accent, or the bizarreness of the ad on the whole, but this advert soon became famous (or infamous) for its phrase.

SafeStyle recently tried to move away from their previous campaigns, taking a more serious approach. But, it’s safe to say that many Brits will remember them for their iconic marketing campaign back in the day.

6) Brits love a celeb cameo

PG Tips

PG Tips ads famously featured dynamic duo Monkey and Al. Although Monkey became a popular mascot for the brand, it was Johnny Vegas’ portrayal of Al which really left a lasting impression. The comedian’s strong Lancashire pronunciation of Monkey as ‘Munkeh’ was widely quoted and associated with the brand. Although it’s not everyone’s tea bag of choice, it’s hard to think of a more iconic campaign for the quintessential British beverage.

What’s so clever about celebrity mascots for brands is that they’re going to appear in non-advertisement spaces. Johnny Vegas has appeared on a wide range of TV shows, from Celebrity Gogglebox to Benidorm. We’re well aware of Vegas’ success as a comedian, but there have also definitely been moments of: “Oh look, it’s the PG Tips guy!” One of Vegas’ most associated catchphrases is indeed ‘Munkeh’, so PG Tips did a great job in establishing their brand identity with a popular comedian.

Just Eat and Snoop Dogg

Just Eat were finding that lots of consumers found their jingle annoying, so they needed a way to make it cooler. And what better way than enlisting the help of Snoop Dogg?

Creating a rap version of the brand’s jingle, the ad undeniably made a fun watch on screens. Thanks to this move, the brand saw a 50% increase in consumers who said they were willing to order from Just Eat. Two thirds of viewers also said that Snoop Dogg’s involvement made them feel more positively about Just Eat as a business. It just goes to show how much celebrity endorsement can influence the public!

7) Viral doesn’t always mean profit

Evian babies

In the days when going viral seems to be the be all and end all of marketing, it’s important to remember that campaigns should be driving sales too. Most of us fondly remember Evian’s dancing babies campaign, and the brand even recreated the ad once more in 2019. We can’t deny that the advert was a huge viral success, and it was difficult to find someone who hadn’t seen the hilarious video. However, the same year that their ad campaign went viral, Evian’s sales dropped 25%. Seems shocking for a campaign that attracted 50 million views in a year, right?

A theory for Evian’s mishap was that they didn’t establish their brand strongly enough within the video, like we saw with Moneysupermarket or GoCompare. It’s an important lesson to learn – although a viral campaign can be exciting, it still needs to successfully push consumers to support your business.

Global email marketing software market to reach $2.5bn by 2027

The global market for Email Marketing Software is projected to reach a revised size of $2.5 billion by 2027, growing at a CAGR of 9.2% from $1.3 billion in  2020.

On-Premise, one of the segments analysed in the ReportLinker research, is projected to record 5.4% CAGR and reach $856.1 million by the end of the analysis period.

After an early analysis of the business implications of the pandemic and its induced economic crisis, growth in the Cloud segment is readjusted to a revised 11.8% CAGR for the next 7-year period.

The Email Marketing Software market in the US is estimated at $364.5 million in 2020. China, the world’s second largest economy, is forecast to reach a projected market size of $504.3 million by 2027, trailing a CAGR of 12.2% over the analysis period.

Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at 6% and 7.7% respectively over the 2020-2027 period. Within Europe, Germany is forecast to grow at approximately 6.9% CAGR.

Global tech spending predicted to surpass $4.8 trillion in 2023

Global tech spending will reach more than $4.8 trillion in 2023 as two-thirds of technology decision-makers increase their tech budgets, despite increasing economic uncertainty.

Additionally, boffins at Forrester says that in the coming year, to stay competitive, future fit tech leaders will take a more practical approach to innovation experiments to prioritise customer needs — 80% of companies will pivot their innovation efforts from creativity to resilience.

This is all according to Forrester’s 2023 Tech Leadership Predictions, which offers research and frameworks designed to help tech leaders take charge in fueling their organisations’ future growth through the creation and execution of adaptive and resilient technology strategies. This new research includes:

  • Predictions 2023: Tech Leadership. Technology companies are under distress due to capital flow reductions, higher interest rates, and fears of reduced customer demand. In 2023, tech leaders should review their vendors well in advance of upcoming renewal cycles and build contingency plans accounting for software-as-a-service (SaaS) failures, spinouts, and product retirements. There will also be an anticipated uptick of whistleblowers stepping up to hold tech leaders accountable, forcing CIOs to act. Join this keynote to discover what the future holds for tech leaders in 2023.
  • The State Of Future Fit Technology Strategy, 2022. According to Forrester’s latest research, companies that met customers’ needs by being future fit, even in uncertain times, grew revenue 1.8 times faster than their peers. With more than 75% of business and tech professionals at future fit organizations strongly agreeing that their organizations can easily absorb major business changes, tech platforms are key to accelerating organizations’ transformation and innovation journeys. Join this session to learn best practices for creating a future fit platform strategy that powers business outcomes.
  • A Skills-Based Talent Strategy Is Central To An Adaptive Organization. As tech leaders struggle to attract the right talent, they will need to create an adaptive organization that continuously develops and applies knowledge and skills to drive resilience. Join this session to learn how to rethink tech skills and competencies in order to build a future fit strategy that broadens the talent roster.
  • The Top 10 Emerging Technologies In 2022. According to Forrester, 65% of tech professionals say their firm will increase spending on emerging technologies over the next 12 months. Future fit tech organizations are poised to see positive near-term ROI in four emerging tech categories: extended reality (XR), AI-powered TuringBots, Web3, and Zero Trust edge. Join this keynote to learn more about which emerging technologies are ready now, which are going to take some time, and which have a long way to go.

“Looking ahead, future fit tech leaders will take a pragmatic but opportunistic approach to enhance their organizations’ operational resilience despite any uncertainty to outpace the long shadow of the pandemic,” said Matthew Guarini, event host and VP and senior research director at Forrester. “At Technology & Innovation North America, we will unveil research and insights for tech leaders to overcome this complex landscape — turning lessons learned from difficult times into capabilities that will ensure that their organizations are more adaptive and successful long term.”

Immersive virtual reality tech has vast potential in marketing – but a dark side too…

As an immersive technology, virtual reality (VR) has vast marketing potential to materialise consumers’ desires, says Dr. Chloe Preece, Associate Professor of Marketing at ESCP Business School.

However, it also has a dark side where it can be used to better conceal the current power asymmetries which capitalist systems depend upon.

Alongside colleagues from Royal Holloway and King’s College London, Dr. Preece co-authored a study on how VR is portrayed in the media.

Their findings were drawn from analysis of 146 texts collected over a two-year period, including news articles, white papers, fiction stories, and more.

The researchers discovered that most of the time, in 85% of cases, VR is portrayed in positive terms by the media.

Such views emphasise VR’s potential for improving the economy and its unique ability to place people in others’ shoes, which could contribute to tackling societal issues.

Negative views of VR portrayed it as an addictive and isolating technology, cutting people off in imaginary worlds. These portrayals also suggested VR could contribute to the exploitation of people’s personal data.

In a marketing context, successful practices convince potential customers that they will have a better future if they invest in a product or service. VR is a tool uniquely suited to this because of its ability to artificially create consumers’ idealised visions of the future.

But the researchers warn that people must be aware of how their hopes, desires, and visions of the future can be manipulated by commercial markets in this way.

To convey the potential positive and negative consequences of VR’s expanding role in the UK and other national economies, the researchers created an interactive online game to accompany their research paper.

“Creating an interactive narrative helps us emphasise how VR, as an immersive technology, can give consumers a perceived feeling of agency. The illusion of choice we offer players serves to communicate that, beneath the surface, their decisions are limited by powerful historical, political and social forces,” says Dr. Preece.

The study was published in The Journal of Marketing Management, and a link to the interactive narrative can be found here: https://canukl.github.io/vrsociotechnicalimaginaries/