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2020 marketing predictions from SAS’ Wilson Raj
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Digital Marketing Briefing sat down with Wilson Raj, Global Director of Customer Intelligence at SAS, to pick his brains on the future of marketing, encompassing privacy, the blockchain and AI – here are his five things to watch out for in 2020:

  1. Data privacy & personalisation become C-suite priorities

In 2020, marketers will raise the personalisation bar by raising the data privacy bar. Topics such as data governance, data security and data management will be escalated to C-suite and boardroom level discussions as the balance between customer privacy and personalisation becomes a strategic differentiator for all brands.

2. Blockchain & advertising  

In 2020, blockchain technology combined with AI will start to gain traction to help businesses combat digital advertising fraud and waste.

3. Identity management

Identity management will be a primary goal (and struggle) for marketers in 2020.  Marketers must be able to identify and track specific digital visitors across a range of channels, devices, platforms and environments as they journey around web, tablet, mobile apps, voice assistants, and AR/VR. 

To this end, hybrid-cloud architectures will gain momentum in 2020 to provide dynamic MarTech applications with dynamic customer data, as well as offer management, decisioning engines, analytics platforms and the channels themselves in both real-time and batch capacity. 

4. Increased automation with AI

In its annual CMO survey, Deloitte found that despite marketing analytics budgets increasing over the next 3 years, perceived contributions from analytics remain weak.

In 2020, companies must turn to AI-driven automation to help operationalise those analytics if they are to remain competitive. With the deluge of data and proliferation of customer contact opportunities, it is no longer humanly possible to make the thousands of decisions required per second to deliver great CX without automation in the mix.  

5. AI & dynamic pricing

AI already helps marketers with dynamic pricing as it relates to product availability, demand and forecasting. But it can go much further in 2020. AI could further integrate with a company’s resource planning systems and supply chain inputs to access cost optimisation, inventory, and economic forecasting data to achieve both dynamic pricing and fulfillment into campaigns and customer interactions.

IAB launches blockchain pilot programme for digital ad standards
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The IAB Technology Laboratory has unveiled its Blockchain Working Group’s pilot program to demonstrate the application and value of blockchain technology for digital advertising.

The initiative will provide a real-world mechanism for testing blockchain-based products and services, with a goal of applying learnings to develop an industry whitepaper outlining best practices and ultimately to develop standards to support the application of blockchain technology.

Several members of the IAB Tech Lab’s Blockchain Working Group are actively involved in the program, including FusionSeven, Kochava Labs, Lucidity, and MetaX. Each of their pilots will also include partners from across the supply chain, including advertisers, agencies, DSPs, exchanges/SSPs, publishers, and technology vendors.

For example, one pilot utilizss Lucidity’s ‘Layer 2’ infrastructure protocol to verify impressions and provide programmatic supply chain transparency through a neutral, decentralised shared ledger—capable of processing and verifying high volumes of data from multiple parties to reach consensus on the blockchain.

Lucidity’s initial pilot will be followed by a series of pilots including fee transparency, digital publisher signature, and audience verification.

In addition, MetaX launched its adChain Registry, a blockchain-driven list of brand-safe sites determined by token holders. FusionSeven and Kochava Labs will be sharing their pilot products at a later date.

“We’re dedicated to understanding advertisers’ and publishers’ needs and exploring emerging and established technologies that can solve real problems in digital advertising – in support of a clean, scalable, and efficient ecosystem,” said Dennis Buchheim, Senior Vice President and General Manager, IAB Tech Lab. “The Blockchain Working Group, which has over 150 member companies, is at the forefront of exploring industry standards and use cases for blockchain in digital advertising, and we’re looking forward to even more forward-thinking brands and key players joining the conversation.”

“There has been a lot of hype about blockchain, but no industry-backed, practical validation of its value for digital advertising—until now,” said Sam Kim, CEO, Lucidity. “It is vital that we begin testing and utilizing blockchain technology to address major pain points in programmatic from data discrepancies to supply chain transparency. We are excited to work with the IAB Tech Lab and other members to uncover insights and learnings that can drive the entire industry forward.”

To learn more about the IAB Tech Lab Blockchain Working Group, go to www.iabtechlab.com/blockchain-working-group.