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Learn from Meta and DMA UK at the Digital Marketing Solutions Summit
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Join us in May at the Digital Marketing Solutions Summit, where top speakers from Meta and DMA UK, will be sharing their experience and knowledge.

Join us on the 8th May in London, for a highly beneficial day of seminars, learning and networking. Confirmed seminars include

“Unlocking the AI Opportunity”

An overview of the investments Meta is making in AI, the company’s commitment to responsible innovation, and their thoughts on the economic opportunity.

Presented by: Pete Buckley, Connections Planning Director – Meta

“Accountability, Responsibility and Innovation: The DMA’s view on the role of AI in the data-driven marketing industry”

Come and hear the DMA’s perspective on how consumer’s perceive A.I’s use in marketing and how the sector should evolve responsibly.

Presented by: Rachel Aldighieri, Managing Director – DMA UK

Further sessions to be announced!

Can you make the date? – Your place is entirely free of charge and also includes meetings with suppliers, lunch and refreshments.

Click Here To Register!

Marketing industry urged to implement continuous learning cultures
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The DMA is calling on senior management teams across the UK to introduce continuous learning cultures within their marketing organisations.

This follows today’s publication of findings from our UK-wide pilot into micro-upskilling, revealing it offers additional learner benefits compared to traditional training methods, but it must be spearheaded from the very top to reach its full potential.

In late 2022, around 150 learners across 16 multinational organisations, charities, SMEs, and agencies took part in trialling micro-upskilling over a 6–10-week period. Organisations such as Experian, RSPCA, Golden Charter, Visit Scotland, PETA, and The Dragonfly Agency were involved.

The DMA’s pilot is an integral part of its wider campaign to move the marketing industry a step closer towards reducing industry-wide skills gaps and talent shortages – to fuel future growth in the UK’s digital economy through continuous staff development.

The main objective was for participating learners to commit as little as one hour a week to flexible, bitesized e-learning and professional development. Following the pilot programme, learners took part in a survey to help the DMA better understand their experiences of micro-upskilling as an alternative learning approach.

There were key benefits identified by talent:

  • 52% of learners felt more engaged with upskilling due to the micro-upskilling pilot
  • 46% developed new skills through micro-upskilling that they wouldn’t have previously been able to
  • 39% of learners stated they found micro-upskilling better than their previous learning experiences
  • 67% believe micro-upskilling has made their organisation more engaged with their skills development

“Direction, support and structure are essential building blocks of a learning culture yet are also the main barriers to professional development,” said Rachel Aldighieri, MD of the DMA. “Our micro-upskilling pilot findings are really encouraging – demonstrating to businesses how they can develop these building blocks to supercharge skills acquisition in the short term, while instilling long-term learning habits across their organisation that benefits the employee and employer.”

A key challenge affecting 60% of learners was finding time to upskill. In addition, 55% also stated they had too many competing priorities. These were the most stated challenges by quite a margin, so senior leaders must bear this in mind when implementing micro-upskilling.

Because of these reasons, 35% managed to do micro-upskilling ‘most weeks’ throughout the pilot, with 39% only able to do it ‘some weeks’. 26% even stated that they were unable to ‘do it very often’.

Evidently, micro-upskilling opportunities are highly desirable to staff – so much so that 90% of learners stated that they would like to continue micro-upskilling with their respective organisations.

Aldighieri explained: “In the current economic climate, financial and time constraints mean that traditional training approaches are harder to implement, yet it is critical that our industry doesn’t neglect skills development and the growth of our teams. Micro-upskilling provides an effective and productive way of investing in our people and, in turn, plugging skills gaps to drive business growth.”

63% of learners stated they would feel more confident and positive about their career if micro-upskilling was permanent at their organisation – 33% would be more likely to stay with them.

Aldighieri added: “The fact that the majority of participating talent mentioned that if micro-upskilling became permanent it would boost their career confidence as well as their organisational loyalty, suggests it has a huge role to play as an alternative learning method in our industry – supporting traditional approaches such as training days.”

Micro-upskilling is clearly an important step in the right direction for facilitating meaningful change, so the DMA will now expand its commitment to it.

“The DMA will now work with our wider community to introduce micro-upskilling as a key element of membership. A pledge will be introduced requesting member organisations to commit an hour a week to all staff’s L&D in our new People Pillar of the DMA Code. We aim to make continuous learning synonymous with the DMA community, so our marketers are regularly enhancing their skillsets and helping to drive responsible business growth,” concluded Aldighieri.

DMA targets ‘micro-upskilling’ to tackle marketing skills shortage
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The current skills crisis will only worsen if the marketing and creative industries do not seek a culture change – towards continuous, structured learning.

That’s the view of the Data & Marketing Association (DMA), which says direction, support and structure are the essential building blocks of a learning culture yet are also often the main barriers to professional development.

For that reason, the DMA is advocating for what it calls ‘micro-upskilling’ as part of a new campaign.

It claims that with as little as one hour a week spent per employee to structured online learning and professional development, it’s possible to:-

  • Evolve skillsets and supercharge marketing output
  • Help businesses retain key talent
  • Give marketers the tools to grow what they know, enchancing CVs and allowing for the creation of better work

70% of professionals currently upskill less than an hour a week, according to a recent DMA poll.

DMA MD Rachel Aldighieri explains: “Our community needs to act now to help reduce creative, data and digital skills gaps and talent shortages seen across the UK’s digital economy. We want to futureproof the data-driven marketing industry and fuel economic growth by addressing the current skills crises. Micro-upskilling is one of the key solutions, with potential for short- and long-term benefits.

“A little and often mentality creates a habit that can fit around other responsibilities without damaging productivity – that’s important as technology evolves and professionals increasingly struggle to find the time to upskill.

Recent research found that 32% of UK employees changed jobs in last 12 months because their employer didn’t offer upskilling or training opportunities.

“The DMA is working with our community to introduce micro-upskilling as a key element of membership, to help marketing personnel enhance their skillsets and drive responsible business growth – We believe micro-upskilling will help to expand the digital and data-driven marketing skills of the current workforce,” added Aldigheirii.

However, this crisis isn’t just the responsibility of business leaders, says the DMA.

It is calling for the UK Government to deliver a more joined-up, unified National Data Strategy – to showcase the respected careers in marketing that talent with creative, data or digital skills can thrive in.

Contrary to the UK Government’s recent comments, which allude to a new campaign getting brands to reduce prices by cutting marketing budgets.

Why should businesses invest less time and resource in marketing when there is a skills crisis impacting the UK digital economy?

Aldigheirii said: “We’d like the UK Government, supported by industry bodies like the DMA, to take a more proactive role in upskilling and reskilling the nation with core creative, data and digital skills. Utilising government and industry initiatives such as apprenticeship and retraining schemes. We want to drive responsible growth through the professionalisation of our industry.”

DMA begins Marketing apprenticeships drive
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DMA Talent is on a mission to increase the number of new apprenticeship opportunities for young people who want to start a career in data and marketing.

The DMA says apprenticeships should be an important part of recruitment into the industry. Alongside raising the profile of apprenticeships with young people, it says the industry needs to ensure apprentices have the right training in place to complement their jobs, that it is relevant and builds their skills and confidence.

As such DMA Talent has partnered with The JGA Group to deliver apprenticeships that reflect the needs of its members.

The JGA Group is an independent training provider focused on marketing and communications apprenticeships. In January 2021 86% of employers rated them ‘excellent’ or ‘good’ and their official retention rate is 89%. JGA provide quality and compliance and are rated ‘Good’ by Ofsted. Their tutors and coaches are not simply academics, but have current experience in marketing roles.

Promoting diversity is a key objective for the marketing sector. JGA strongly supports these principles and was named Training Provider of the Year in the 2020 BAME Apprenticeship Awards.

From March 2021, apprentices on JGA’s key marketing apprenticeships (which are listed at the bottom of this page) will be able to access IDM learning as part of their training, take IDM Awards and become Student Members of the DMA. This partnership will enable apprentices to enhance their ongoing professional development and gain additional industry qualifications. They can stay in touch with industry developments and benefit from the additional content and skills activities that DMA Talent provide during their apprenticeship.

Kate Burnett, General Manager of DMA Talent said of the partnership: “Our research into apprenticeships with members found one of the issues to be finding a good training provider to work with for their apprentice. JGA are specialists in marketing and communications apprenticeships and provide a great service for their clients. We’re hoping the partnership can really start to drive up the number of marketing apprenticeships.”

Richard Goodwin, Managing Director of The JGA Group added: “We have worked super hard to develop what we believe to be the deepest range of marketing and communications apprenticeships in the country, ranging from entry to managerial level. Our client list which stretches from Amazon to the House of Commons. It is amazing to be invited to partner with DMA Talent to make sure that many young people can access high quality marketing skills, knowledge and behaviours.”

To find out more about the apprenticeships JGA offer, please click here, or contact JGA’s John Riley.

UK Consumers’ Favourite Brands revealed – And Amazon is top
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The DMA has revealed the findings of its latest ‘How to win Trust and Loyalty’ research, which set out to gauge which brands UK consumers are most loyal towards.

Amazon turned out to be the most mentioned brand, with 15% of consumers naming it, followed by John Lewis (4%), Sainsbury’s (4%), and Tesco (3%).

When the DMA asked the same question back in 2018, the top choices looked very similar. Indeed, consumers mentioned Amazon (14%) followed by equal percentages selecting Marks & Spencer (4%), John Lewis (4%) and Sainsbury’s (4%).

Somewhat surprisingly, despite Amazon’s near-ubiquity across so many areas of consumption, the brand hasn’t gained any further traction with customers over the last 2 years.

The DMA says that, hypothetically, a reason behind such consistency can be explained by consumers’ view of Amazon more as a service provider rather than a brand to engage with. Data also reveals consumers’ loyalty to Amazon as being driven by convenience (54%) rather than a genuine connection (46%).

When consumers were asked to tell us their favourite brands, a quarter (25%) mentioned other brands outside the top ten, highlighting the variety of businesses that have managed to conquer consumers’ loyalty and that big brands are not as dominant as we might expect.

Data also revealed that about a third of consumers (35%) report not feeling loyal enough to any brand to name it as their favourite. This group’s voice is a clear testimony of the daily challenge brands must deal with: connecting with customers, gaining their trust, and being thought of when it’s time to purchase.

The DMA also dug further into why these consumers do not feel a sense of loyalty towards any brand. Consumers offered a range of reasons, from simply not feeling strongly about brands to wanting to try new ones.

The good news is that two out of the three reasons given are barriers that brands should be able to overcome themselves, with the right strategies.

Indeed, reward mechanisms for continued loyalty, such as wider benefits and offers, can be revisited to give consumers relevant value. Furthermore, the DMA says innovation and communication about improvements can be used to attract those who seek change and novelty. 

Read the full report here. 

DMA and OneTrust offer marketers GDPR compliance tools
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OneTrust and the Data & Marketing Association (DMA) have entered a strategic partnership to equip marketers with the tools, training and resources needed to successfully build, implement and scale responsible marketing programmes that comply with global privacy laws including the GDPR and CCPA.

As the DMA’s Responsible Marketing Partner, OneTrust will work with the organisation to provide software tools, training, resources and thought leadership to help marketing departments to responsibly manage, protect and administer customer data.

The GDPR and CCPA created new compliance challenges for marketers to maintain compliance while delivering customised user experiences. The partnership includes supporting the “Data Privacy: An industry perspective 2019” research. This latest survey is currently open to anyone working in the data & marketing industry to share their latest views.

The partnership includes:

  • Resources & Research: OneTrust and the DMA will produce joint surveys and webinars focused on the topics most relevant to marketers, including how to comply with the GDPR and the latest regulatory amendment to the CCPA.
  • Free In-Person Workshops: OneTrust and the DMA will partner at select PrivacyConnect and MarketingConnect workshops, free, local events that equip privacy and marketing professionals to connect, share experiences, and learn the latest regulatory requirements and implementation best practices.
  • The DMA’s Data Summit: OneTrust will also headline the DMA’s Data Protection Summit, taking place on 28 February in London.

“As the industry association representing the data and marketing industry, acting responsibly while also creating engaging experiences that put customers first is a core tenet of our Code. In OneTrust we have found a partner that shares these key values and the belief in a customer-centric approach to data and privacy,” said Rachel Aldighieri, MD of the Data & Marketing Association (DMA). “The partnership will also offer added benefit to our members, offering them access to a range of additional tools, training and resources to not just comply with privacy laws, but truly put the customer at the heart of their business. Giving them a competitive advantage by developing trust through their approach to data and privacy.”

“Becoming the DMA’s Responsible Marketing Partner was a natural fit; we share a mission to equip marketers for success while maintaining compliance with the evolving regulatory environment,” said Kabir Barday, CEO and Fellow of Information Privacy (FIP), OneTrust. “We’re excited to build upon our existing partnership and launch new research and resources for marketers. Together we’re able to provide members access to the OneTrust PreferenceChoice suite of marketing compliance tools, resources, research and best practices to responsibly manage and protect customer data.”

Consumers warm to brand data handling post-GDPR
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Two in five consumers (41%) say they are more comfortable and confident that brands are handling their data correctly due to the introduction of the General Data Protection Regulation (GDPR).

In addition, fewer people find themselves often questioning how a brand got their data in the first place than a year ago, according to the DMA’s ‘Consumer email tracker 2019’ report.

The research delves into consumers’ perceptions and preferences – when it comes to the channel most (59%) prefer brands to get in touch through email. In 2018, consumers believe they received less email than ever before, estimating this at around 57 per week to their personal inboxes – down from 73 in 2017 – and less than half of these (44%) are from brands.

In addition, consumers estimate they’re signed up to receive email messages from around nine different brands, which has also declined from 12 in 2017. The DMA says the figures are a potential by-product of the new laws and consumers’ belief they have more control over the marketing emails they receive.

Rachel Aldighieri, MD at the DMA, said: “Despite the challenges that the GDPR may have brought to marketers and their organisations, it has clearly had a positive impact on consumers. The fact that so many of the people we surveyed said the new rules have made them more confident about how brands treat their personal data should be seen as a very positive step. This year’s report highlights the power of email to be at the heart of brands’ communication with customers, being the central channel that others can then be built around. However, it’s fundamental that marketers combine convenience and relevance, building relationships based on transparency and trust.”

Phil Draper, Chief Marketing Officer at dotdigital, which helped pull together the data, said: “Creating powerful, two-way relationships with consumers should be at the core of all modern marketing strategies. It’s what consumers want, and what marketers are working to deliver. The fact that brands have reduced the number of emails they’re sending is an indication that brands are focusing more on delivering relevant and interesting content.”

Unsubscribe doesn’t have to mean unsubscribing

The most predominant reason for unsubscribing from a brand’s email programme is receiving too many messages (59%), followed by the information no longer being relevant (43%) and not recognising the brand (43%). Most people (70%) take action via the brand’s website or the button within an email, with 40% expecting to never hear from that brand (via email) again or only receive transactional emails (23%).

However, almost one in five expect to be taken to options where they can change their email preferences (9%) or to some form of survey (7%), offering marketers the opportunity to retain that customer by changing their approach or, at the very least, better understand why they’re leaving.

When offered this opportunity for control, around a third (36%) say they would like to reduce the frequency of emails they receive or specify the products/services they hear about (31%) – two of the key reasons they may have clicked unsubscribe in the first place.

Marcus Gearey, Chair of the DMA Email council’s research hub and Analytics manager, Zeta Global, added: “The management of the inbox is an attempt to maximise utility and minimise disruption. The right message of the right value still wins: too many of the wrong one makes it difficult to get that consumer to change their mind that your brand belongs in their spam folder rather than their inbox.”

Marketers to adopt traffic light labelling for data transparency
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Leading marketing and media trade groups have unveiled the beta version of a new industry standard Data Transparency Label.

The new label was developed by the ANA’s Data Marketing & Analytics (DMA) division, the IAB Tech Lab, the Coalition for Innovative Media Measurement (CIMM) and the Advertising Research Foundation (ARF).

The Data Transparency Label was introduced during a presentation at Advertising Week 2018 with support from ANA, The ANA Council for Data Integrity, IAB Tech Lab’s Data Transparency Standards Working Group, IAB’s Data Center of Excellence, CIMM and ARF.

The label is the culmination of more than a year’s work in developing a “nutritional label” equivalent for audience segment data sets that discloses source, collection, segmentation criteria, recency and cleansing specifics. The group is also establishing a centralised database to house the label information, as well as an associated compliance program that will govern disclosure, certification and validation.

The trade associations and their members were motivated to develop this standard Data Transparency Label to help reputable marketers, fundraisers and agencies better leverage data in a responsible manner, to enable the delivery of increasingly-relevant messages to consumers and donors and to improve the overall consumer experience with content and advertising.

The thinking is simple – data buyers are making billions of dollars in media spend decisions based on audience segmentation data, but few tools enable marketers to learn “what’s inside” the data they buy.

The Data Transparency Label, which was developed to serve as an industry standard, is comprised of four descriptive sections designed to better inform buyers of each data set’s ingredients:

  1. Data Solution Provider and Distributor Information
    Who provided the data segment, inclusive of contact information, for both data solution distributor and, where applicable, original data provider;
  2. Audience Snapshot
    What audience segment the label describes, including both the provider’s branded audience segment name as well as the most relevant segment name from a new standardized taxonomy, a top-line audience description and applicable geographic coverage;
  3. Audience Construction
    How the segment was constructed, inclusive of details such as audience count, any applicable modeling or cross-device ID expansion that may have been applied, audience refresh rates, and event lookback window for inclusion;
  4. Source Information
    Where the original data components were sourced. Required for each significant data source, this component includes details on data provenance, data collection techniques, refresh frequency, and event lookback window.

With the announcement, data, technology, media and marketing companies are now being invited to participate in a six-month public comment period, during which time participants can test-drive the label with up to fifty common syndicated audience segments provided by globally-recognised data solution providers such as Oracle Data Cloud, LiveRamp, Neustar, Lotame, Acxiom, Experian, TruSignal, Fluent and FullContact.

During the six-month public comment period, interested parties can explore how a Data Transparency Label can be used and accessed at DataLabel.org, an online tool that demonstrates how viewers could search, inspect, and compare sample labels housed either within a participating DMP/DSP platform, or directly on DataLabel.org as a distinct access point.

Along with ANA, IAB, IAB Tech Lab, CIMM, and ARF, this initiative is being driven by 15 association member companies, including a Leadership Committee that includes LiveRamp, MediaMath, Neustar and Oracle Data Cloud, and a working group that includes 1-800-FLOWERS, Acxiom, Disabled American Veterans (DAV), Experian, FCB/SIX, FullContact, Fluent, Moxie, Publisher’s Clearing House, TruSignal, MetLife and the United States Postal Service.

“Client-side marketers and fundraisers have been demanding better standards around data quality and integrity. We felt it was important to corral several industry wide initiatives into one industry standard to enhance efficiency and to improve the toolset that client-side marketers and fundraisers use to make important decisions about data segments. In collaboration with CIMM, ARF, IAB and IAB Tech Lab we are delighted to bring this important tool in data transparency to market,” said Tom Benton, ANA Group EVP, DMA Division. “The industry now has a well-considered, easy to use and easy to understand label that clearly defines critical data source information. We hope that the transparency this label brings will be a driving force that improves data integrity, data quality, and the decisions that marketers and fundraisers make every day.”

“The Data Transparency Label enables meaningful understanding of segment attributes and sourcing practices across data providers,” said Dennis Buchheim, Senior Vice President and General Manager, IAB Tech Lab. “The collaboration with ANA, CIMM, ARF, and IAB – alongside complementary Tech Lab efforts to facilitate privacy-compliant data access and activation through a common ID namespace – enables more effective and responsible use of data in marketing and helps improve consumer ad experiences. As a whole, these initiatives provide a foundation to support digital marketing’s ongoing role in funding content and services.”

INFOGRAPHIC: DMA reveals global consumer privacy trends
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The Digital Marketing Association (DMA) has detailed consumer attitudes to privacy across 10 nations, encompassing attitudes, opinions and preferences and how they change depending on their location.

The research, conducted in partnership with Acxiom and Foresight Factory, found that:

  • 51% of people are ‘data pragmatists’ who exchange their data as long as there is a clear benefit.
  • 21% are ‘data unconcerned’ who do not mind how and why their data is used.
  • 23% are ‘data fundamentalists who never share their data for any reason.
  • The data pragmatists are most likely to be found in the US, Spain and Singapore, while data fundamentalists are found en mass in in Australia, Germany and The Netherlands.
  • Nearly half of all consumers would use their data to negotiate better offers.
  • 83% of consumers would like more control over their data.

The DMA concludes: “Although each nation differs in some ways, globally consumers are remarkably similar – most aspects of privacy remain the same wherever you are. Globally, the majority of consumers are pragmatists – willing to share their data so long as there is a benefit. Trading data is a common desire among consumers and data as a commodity will become more important to companies in the years to come.”

The DMA has produced a handy infographic to break down its findings and will be running a webinar on July 11th to delve deeper into the results.

81% of UK marketers feel ready for GDPR, but their employers may not be
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GDPR awareness is at its highest level since 2016 and 81% of marketers feel prepared – although 7% say their employers still have no plan in place.

The deadline for Europe’s most significant overhaul of consumer data privacy laws is this coming Friday (May 25th) and the Digital Marketing Association (DMA) has published research that finds UK marketers’ confidence in their GDPR preparations is at an all-time high.

The report, ‘GDPR & You – Chapter 5’, found that 81% of marketers are confident in their understanding and preparedness for GDPR, having steadily grown from 49% since the DMA’s first survey in 2016.

However, one in five (20%) of marketers state that their employers are behind schedule and will not be ready to comply with GDPR by 25 May. Worse still, 7% state that their organisation do not have a plan in place for GDPR.

Although not being enforced until 25 May, the transition period for organisations to become GDPR compliant began two years ago, and the DMA says there is a growing belief that the benefits of the new regulations to consumers outweigh the disadvantages to businesses, with more than half (52%) of marketers believing this to be true.

“It is encouraging to see that GDPR awareness and preparedness is at an all-time high, with marketers increasingly optimistic about the benefits of the new legislation,” said Chris Combemale, CEO of the DMA. “GDPR is a fantastic opportunity for organisations to build consumer trust and highlight to their customers the benefits of sharing their data. Organisations should use it to build a culture within their business of putting the consumer first and improving their experience.”

68% of marketers believe their employer is either on track or ahead of schedule with GDPR compliance.

In response to the findings that one in four marketers’ (27%) believe their organisations are either behind schedule or without a plan, Combemale said: “While the Information Commissioner’s Office (ICO) has stated that they will be pragmatic before handing out penalties, these companies must show evidence that they are doing everything in their power to be ready. Otherwise they won’t just be receiving fines from the ICO; they could lose their customers’ trust and be at risk of security breaches, with the reputational damage posing a real threat to brand and share value.”

Over a quarter of marketers have received no specific training in GDPR

One of the biggest priorities for marketers and their organisations surrounding GDPR and highlighted in the report revolves around staff training – with a spike in the past six months in the percentage of marketers who feel they have received appropriate training for GDPR, up 21% from November 2017 to 54% in the latest survey.

But the DMA says it’s a concern that despite the complexities of GDPR compliance and its impact on how organisations communicate with customers, more than a quarter of marketers polled (27%) have had no specific training to date. 34% felt that more training was needed and approximately 68% believed training will help their organisation comply beyond the deadline.

Find full details on the report on the DMA website, here: https://dma.org.uk/article/gdpr-and-you-chapter-five 

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