Customer Journey Management the key priority for CX specialists for 2023/24

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Customer Journey Management, Customer Insights and Customer Engagement Channels are topping the list of solutions the UK’s CX professionals are sourcing for 2023/24, according to our exclusive research.

The findings have been revealed in the run up to the CX Solutions Summit, which takes place on October 19th in London and are based on delegate requirements.

Delegates registering to attend are asked which solutions they needed to invest in during 2023/24 and beyond.

Customer Satisfaction and Analytics Tools rounded out the Top 5.

Top 10 technologies being sourced by CX Solutions Summit delegates 2023/24:

Customer Journey Management

Customer Insights

Customer Engagement Channels

Customer Satisfaction

Analytics Tools

AI Personalisation


Customer Retention

Self Service

AI Applications

Sarah Beall, Managing Director at Forum Events & Media, said: “The way we match buyers and suppliers at the CX Solutions Summit gives us a unique insight into the types of products and services the industry is looking for right now. Not only does it mean we can deliver a highly-targeted B2B event with proven outcomes for all attendees, but we can deliver valuable insights into how the market is developing at what is a hugely exciting time for all stakeholders.”

To find out more about the CX Solutions Summit, visit

For more information about the buying trends data and the CX Solutions Summit, contact Mark Connell on 01992 374083 |

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Stuart O'Brien

All stories by: Stuart O'Brien