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Stuart O'Brien

Last chance to attend the Digital Customer Engagement Summit

There’s just one free guest pass available for Digital Customer Engagement Summit next month.

It takes place on October 15th at the Hilton London Canary Wharf and will allow you to:

  • Meet with a series of innovative suppliers for pre-arranged, 1-2-1 meetings
  • Attend seminar sessions hosted by industry thought-leaders
  • Discuss challenges and opportunities with other senior PAs and EAs
  • Enjoy complimentary lunch and refreshments

Register now to avoid missing out.

Looking for new print & digital solutions? Start right here…

Sourcing new suppliers, solutions and innovations is time-consuming and, frankly, dull. Hours of Googling, arranging meetings and travel… but there is another way.

The Print & Digital Innovations Summit is the answer.

14 November – Hilton London Canary Wharf

This one-day event will give you the opportunity to meet with innovative and budget-saving suppliers, face-to-face, based on your own individual requirements.

No time wasted. And no hard sell.

It’s free for you to attend, plus lunch, refreshments are included.

But you should register now to avoid disappointment as we have a limited number of free VIP places.

The suppliers attending will cover the full range of solutions you may require, and include:

  • Adare International – Marketing solutions
  • Augustus Martin – POS
  • Blink Print – End-to-end production
  • CCM – Print, creative & office supplies
  • Cubiquity – Creative design & printing
  • Eclipse Colour Print – Commercial print
  • ESM Branding – Promotional merchandise
  • First Move Direct Marketing – Direct Marketing
  • Geoff Neal – Print & design
  • Go Inspire Solutions – Marketing & print solutions
  • JPS – Print management
  • KNP Litho – Printing & mailing solutions
  • KPM Group – Direct mail
  • Latcham Direct – Digital & print marketing services
  • Linney – Multichannel marketing services
  • MRS Digital – Digital marketing
  • New Perspective Media – Print & digital publishing
  • Premier Paper Group – Paper merchant
  • SMP Group – Digital, screen & litho printing

This is one day of ‘speed dating’ for business, and you’ll also have the opportunity to attend inspirational seminar sessions and network with like-minded professionals throughout the event.

Places are limited, so register today!

Claim the last free VIP place – Digital Signage & Interactive Solutions Summit

We have just one free VIP place left for the Digital Signage & Interactive Solutions Summit.

If you are looking for inspiration, new solutions and to reduce your expenditure, register now as this place will go quickly!

This unique two-day event takes place on September 23rd & 24th at the Radisson Blu Hotel, London Stansted.

Register here for the opportunity to:-

  • Meet with innovative suppliers for a series of face-to-face, pre-arranged meetings based on your own requirements.
  • Network with like-minded peers.
  • Attend a series of insightful seminar sessions.
  • Receive complimentary overnight accommodation, all meals and refreshments, plus an invitation to our networking dinner.

Our seminar programme includes:

The Psychology of the Consumer: What You Really Need To Know– by Andrew Busby, Retail Reflections

Technology Transformations Happening in Digital Signage & Kiosks Today– Ben Cope, Quividi

Storytelling with Digital Signage– Peter Critchley, Beaver Group

You will be joining representatives from:

  • Aberdeen Sports Village 
  • AAT
  • AlldayDR Group 
  • British American Tobacco
  • Blackhawk Network
  • Blackhawk Networks/Hawk Incentives
  • Bourne Leisure
  • Boots
  • Brompton Bicycle 
  • BT
  • Camelot
  • City Cruises
  • Circadian Trust
  • De Vere
  • Dixons Carphone
  • DMG Events
  • EH Booths
  • Garden Museum
  • Gratte Brothers Group 
  • Harrods 
  • Harlow College
  • Harp Commercial Interiors 
  • HQ UK 
  • Intellifo
  • Imperial London Hotels 
  • Impulse Leisure
  • John Lewis & Partners
  • Mediactik
  • National Museums Liverpool
  • Ozone Health Club
  • Rise International School of Education 
  • Roseate Hotels & Resorts
  • Sabio
  • Starbucks Coffee Company 
  • Scape
  • Strand Palace Hotel
  • SportsAble
  • Telefonica UK
  • The Hut Group
  • The Ivory Vaults
  • TJX Europe
  • Unilever
  • USS
  • Virgin Holidays
  • Zizzi

Would you like to join them? Book today!

The best times to send a marketing email? 10am & 1pm

The best times to send a marketing email are around 10am, shortly after people arrive at work and have their morning coffee, and 1pm, when people are catching up on emails after lunch.

That’s according to the latest quarterly report from GetResponse, which analyzed around 4 billion emails sent by its customers from January to June 2019, in 126 countries across 19 industries.

Similar to its previous reports, it has seen an increase in click-through rates later in the afternoon, around 6 PM when many people return home.

Other key findings include:

  • It’s become very clear that consumers in various locations show different levels of engagement when interacting with email marketing campaigns. Take Europe and North America for example. The difference in their average email open rate is 7.84 percentage points (26.84% vs 19%). For click-throughs it’s 1.37 percentage points (4.35% vs 2.98%). This may not seem like much at first, but given the fact that the average click-through rate (CTR) in North America is 2.98%, the difference of 1.37 percentage points accounts for +46% more clicks (if we ignore the sample size difference) for the campaigns sent by European marketers.
  • GDPR appears to have had minimal impact a year on. The strongest markets like Germany, France, or the Netherlands, still dominate the top of its table for CTR. Although France saw a loss of 1 percentage point in CTR, Germany observed an over 1.7 percentage point increase around the same time. Countries that were primarily unaffected by GDPR, e.g., Brazil, the US, and Canada, saw their average open rates and click-through rates drop (continuing the decline from last year.). GetResponse believes that’s because other regulations like the CCPA are making global consumers more aware of their rights – and why and how to unsubscribe.
  • In terms of industry engagement trends, restaurants and food, non-profits, and publishers are still on top. This suggests brands that send content about things we like and care about will always get the highest engagement. At the same time, legal services, agencies, and healthcare have seen a drop. This could be because of their campaigns – or the nature of the industry.
  • Want high open and click through rates? Send automated emails triggered by subscriber behaviour. GetResponse says it’s even worth doing for simple messages like RSS emails sent when you publish a new blog post. Newsletters and one-off emails still work. But triggered emails bring the best results.
  • When it comes to content, emails with video still generate the highest engagement rates. The problem is not all email clients support it, which is why only around 8% of the emails our customers send contain links to videos. For now, GetResponse says the best workaround is to use an image (maybe even a GIF) that looks like a video player and links to your page.

To read the full GetResponse Report, click here.

Build trust with direct mail

By KPM Group

The introduction of GDPR has undeniably made life a little more difficult from a marketing (and particularly a digital marketing) perspective. And while most organisations are taking steps towards compliance, many still have a long way to go.

It’s not a consistent story; on average“UK marketers consider their organisations to be just over 82% compliant with GDPR” – with a fifth even claiming 100% compliance.

However on the retail side, GDPR is being met with some resistance due to the cost of compliance, and a fear of losing essential data. Meanwhile charities (who hold sensitive information and cannot risk public distrust) are faring better, but a lack of confidence is still evident across the board.

Get GDPR confident

The birth of GDPR gave rise to a greater understanding of the value of personal data, and how it can be misused. The greatest challenge for companies post-GDPR is the rebuilding of consumer trust, and the relationships that go with it.

GDPR has exposed many unwitting individuals to the scope and nature of the data held about them, so looking forward organisations must demonstrate that they can be trusted to operate ethically and fairly with the information they process, and keep subjects informed.”

Within the parameters of GDPR, marketers must reconsider the most effective marketing and communication channels. So how about revisiting the old, as new?

Using direct mail to build trust

Direct mail marketing isn’t impeded by as many restrictions as email (you don’t always need consent for postal marketing), and therefore offers a legitimate way to contact customers and prospects who are otherwise unreachable.

From a trust and relationship perspective, you can use post to direct customers online and encourage opt-in consent – placing the power literally in their hands, and reinforcing their position as a valued customer.

Furthermore, mail achieves higher rates of engagement and conversion than emails, with 87% of direct mail recipients influenced to buy something online. And that’s not to the exclusion of digital marketing: a MarketReach study proved that mail primes other channels, meaning that emails and social media promotions may be better received – and remembered – if the recipient has received mail beforehand.

There is still a long way to go for companies and their handling of personal data, but looking to the future, GDPR could potentially teach businesses a great deal more about their customer base. Digital still has its place, but we’re seeing a very clear reason that postal marketing is still alive and kicking.

Find out more
Need a bit more guidance? Talk to us, make the most of mail, and get GDPR confident.

This article is abridged from KPM Group’s report, GDPR: Build Trust With Direct Mail. Read the full version here.

URLs cited as most important credibility factor for eCommerce sites

Online shopping ​accounts​ for almost 10% of total retail sales. With ​1% of websites infected​ by malware during any given week, these purchasing sites can post a threat to consumers.

A ​study​ by ​Panda Security​ surveyed 1,000 Americans, asking them what the most important credibility factor is when making a purchase online.

The survey found that:

●  29.3% of respondents cited a ​secure URL (https)​ as the most important factor

●  18% of respondents cited a ​testimonials and reviews​ as the most important factor

●  8.6% of respondents cited ​familiar methods of payment ​as the most important factor

●  7.3 % of respondents cited ​trust badges​ as the most important factor

●  4.9% of respondents cited ​available contact info​ as the most important factor

●  4.4 % of respondents cited ​website design​ as the most important factor

Panda says that while an ecommerce site should have all of these credibility factors to keep it secure, it’s also important to note which ones consumer’s value. The top two factors were a secure URL (https) and testimonials and reviews, so be sure you have both on your site.

For more information on these credibility factors, read the full study ​here​.

Do you specialise in Digital Signage? We want to hear from you!

Each month on Digital Marketing Briefing we’re shining the spotlight on different parts of the print and marketing sectors – and in September we’ll be focussing on Digital Signage.

It’s all part of our ‘Recommended’ editorial feature, designed to help marketing industry professionals find the best products and services available today.

So, if you specialise in Digital Signage solutions and would like to be included as part of this exciting new shop window, we’d love to hear from you – for more info, contact James Howe on j.howe@forumevents.co.uk.

Here are the areas we’ll be covering, month by month:

Sept – Digital Signage

Oct – Brochure Printing

Nov – Creative & Design

Dec – Online Strategy

For more information on any of the above topics, contact James Howe on j.howe@forumevents.co.uk.

Digital Signage & Interactive Solutions Summit – just 2 free VIP passes left

Don’t miss out! Register today for the Digital Signage & Interactive Solutions Summit. It’s free for you to attend and could help you reduce your expenditure by matching you up with innovative suppliers who match your business requirements.

But we have just two free VIP places left, so register today to avoid disappointment. Here’s why you should attend:

  • As one of our VIP guests, you will be provided with a bespoke itinerary of face-to-face meetings with suppliers based on mutual agreement. No hard sell, and no time wasted.
  • You’ll have the opportunity to attend insightful seminars and interactive workshops.
  • Network with 60+ other digital signage buyers who share your challenges.
  • Enjoy complimentary overnight accommodation, all meals and refreshments, plus an invitation to our networking dinner.

Taking place on September 23rd & 24th at the Radisson Blu Hotel, London Stansted, the Digital Signage & Interactive Solutions Summit provides a platform for new business connections.

But act swiftly! There are just two free VIP places left – register today!

Network you way to success at the Print & Digital Innovations Summit

The Print & Digital Innovations Summit is taking place this autumn – don’t pass up this opportunity to mingle with the best of the UK marketing scene.

14 November 2019 – Hilton London Canary Wharf

I have a free VIP priority pass for you. This ticket will give you the opportunity to meet with suppliers based on your own unique requirements, attend a series of seminars and network with like-minded senior customer service professionals.

Your VIP pass also includes complimentary lunch and refreshments.

Unlock your priority pass here and join representatives from:

  • Ariix
  • Avon Cosmetics
  • Bankable
  • BizSpace
  • Bloom Brands Group
  • Bunzl Retail Suppliers
  • CAFOD
  • Costa Coffee
  • Direct Line Group
  • Domus Group
  • Envision Pharma Group
  • European Tourism Association
  • Fairtrade Foundation
  • Greenwood Campbell
  • G-Touring
  • Hafele
  • Harvey Nichols
  • Herbert Smith Freehills
  • Hotelplan
  • International Bar Association
  • Keystone Law
  • Live Holidays
  • LoopUp
  • M&G Investments
  • McLaren Construction
  • N Brown
  • NSAR
  • Ottobock Healthcare
  • Pizza Hut Delivery
  • Premier Holidays
  • Programmemaster
  • Regatta Great Outdoors
  • Royal Mail
  • STA Travel
  • The Hamleys Group
  • The Landmark London
  • Tokeny
  • Warner Bros
  • WorldFirst
  • Zurich

Confirm your VIP ticket here or visit www.printinnovationssummit.co.uk to find out more.

DMA and OneTrust offer marketers GDPR compliance tools

OneTrust and the Data & Marketing Association (DMA) have entered a strategic partnership to equip marketers with the tools, training and resources needed to successfully build, implement and scale responsible marketing programmes that comply with global privacy laws including the GDPR and CCPA.

As the DMA’s Responsible Marketing Partner, OneTrust will work with the organisation to provide software tools, training, resources and thought leadership to help marketing departments to responsibly manage, protect and administer customer data.

The GDPR and CCPA created new compliance challenges for marketers to maintain compliance while delivering customised user experiences. The partnership includes supporting the “Data Privacy: An industry perspective 2019” research. This latest survey is currently open to anyone working in the data & marketing industry to share their latest views.

The partnership includes:

  • Resources & Research: OneTrust and the DMA will produce joint surveys and webinars focused on the topics most relevant to marketers, including how to comply with the GDPR and the latest regulatory amendment to the CCPA.
  • Free In-Person Workshops: OneTrust and the DMA will partner at select PrivacyConnect and MarketingConnect workshops, free, local events that equip privacy and marketing professionals to connect, share experiences, and learn the latest regulatory requirements and implementation best practices.
  • The DMA’s Data Summit: OneTrust will also headline the DMA’s Data Protection Summit, taking place on 28 February in London.

“As the industry association representing the data and marketing industry, acting responsibly while also creating engaging experiences that put customers first is a core tenet of our Code. In OneTrust we have found a partner that shares these key values and the belief in a customer-centric approach to data and privacy,” said Rachel Aldighieri, MD of the Data & Marketing Association (DMA). “The partnership will also offer added benefit to our members, offering them access to a range of additional tools, training and resources to not just comply with privacy laws, but truly put the customer at the heart of their business. Giving them a competitive advantage by developing trust through their approach to data and privacy.”

“Becoming the DMA’s Responsible Marketing Partner was a natural fit; we share a mission to equip marketers for success while maintaining compliance with the evolving regulatory environment,” said Kabir Barday, CEO and Fellow of Information Privacy (FIP), OneTrust. “We’re excited to build upon our existing partnership and launch new research and resources for marketers. Together we’re able to provide members access to the OneTrust PreferenceChoice suite of marketing compliance tools, resources, research and best practices to responsibly manage and protect customer data.”